FAQs
What is the employment type for this role?
The employment type for this role is part-time.
Is this position suitable for someone without prior experience?
Yes, the position is open to candidates with 0-2 years of relevant experience, preferably in retail.
What are the primary responsibilities of a Customer Service Representative at Shoppers Drug Mart?
Key responsibilities include providing customer support, resolving complaints, upselling products, and maintaining knowledge of customer needs and industry trends.
Do I need to have specific training or certifications for this role?
Yes, Health & Safety Certification, Compression (Sigvaris) Training, and First Aid Training are required.
How can I apply for this position?
To apply, you must be referred by a current Loblaw Colleague and submitted through Workday.
What skills are necessary for success in this position?
Necessary skills include well-developed customer service skills, basic PC knowledge, excellent verbal and written communication skills, and the ability to build trust and make connections.
Will I receive training if I'm hired for this position?
Yes, you will receive training related to your duties, including any vendor training specific to the medical categories relevant to the store.
What does Shoppers Drug Mart offer to its employees?
Shoppers Drug Mart offers a purchase discount program, competitive pay, and access to online learning through their Academy.
How important is teamwork in this role?
Collaboration and providing backup to more senior Customer Service Representatives are key components of successful teamwork in this role.
Are there opportunities for growth within the company?
Yes, Shoppers Drug Mart encourages personal growth and the development of skills, providing opportunities for advancement within the organization.