FAQs
What are the primary responsibilities of a Customer Service Representative at The Brick?
The primary responsibilities include responding to customer inquiries, offering solutions, following up with customers, promoting customer loyalty, reviewing order reports, and performing other duties as assigned.
What qualifications do I need to apply for this position?
You need a strong customer service focus, be team-oriented, have a high school diploma or equivalent, possess exceptional communication skills, demonstrate the ability to multitask and stay organized, be proficient with computers and Microsoft Office programs, and have flexibility to work various shifts.
Is previous customer service experience required for this role?
Previous customer service experience is not explicitly required, but strong customer service skills and a focus are essential.
What type of benefits does The Brick offer to employees?
The Brick offers a flexible and comprehensive benefits package, including Health, Dental, and Paramedical Services, competitive remuneration, career progression opportunities, employee discounts, and a dynamic work environment.
Are there opportunities for career advancement within the company?
Yes, The Brick provides career progression potential with access to ongoing personal and professional development.
How do I apply for the Customer Service Representative position?
To apply, please contact the recruitment team at careers@thebrick.com, attaching your CV and explaining why you would be a great fit for The Brick.
Will The Brick accommodate individuals with disabilities during the hiring process?
Yes, The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process.
What is the typical work schedule for this role?
The typical work schedule includes flexibility to work all shifts, including evenings and weekends, as required.