FAQs
What does a Customer Service Representative at U-Haul do?
A Customer Service Representative at U-Haul assists customers with U-Haul products and services, uses technology to manage rentals and inventory, inspects and cleans equipment, prepares rental invoices, and educates customers about products. They may also hook up trucks and trailers, fill propane, drive forklifts, and participate in ongoing training.
What qualifications are required for the Customer Service Representative position?
The minimum qualifications include a valid driver’s license with a good driving record and a high school diploma or equivalent.
What benefits does U-Haul offer to its Customer Service Representatives?
U-Haul offers several benefits including paid holidays, vacation, and sick days (if eligible), career stability, gym reimbursement (if eligible), opportunities for advancement, on-the-job training, a complete benefit plan (if eligible), RRSP payroll deduction plans, wellness programs, and discounts on various products and services.
Is there any training provided for new employees?
Yes, U-Haul provides valuable on-the-job training as well as ongoing continuous education through U-Haul University. New employees can also receive certifications for filling propane and driving forklifts.
Are there any bonuses for new hires at U-Haul?
Yes, U-Haul offers a $100 hiring bonus and a $300 cash bonus upon completion of the U-Haul Equipment Inspection and Verification through their certification program.
What are the physical demands of the Customer Service Representative job?
The position requires physical exertion including standing for long periods, moving around indoors and outdoors, positioning oneself to reach objects at various heights, and moving equipment weighing at least 50 lbs, either assisted or unassisted.
What is the work environment like for a Customer Service Representative?
The work environment may involve moderate risks or discomforts, including working around moving parts or machines, and exposure to fumes or irritant chemicals, necessitating the use of protective clothing or gear.
Does U-Haul have a policy regarding nicotine use during hiring?
Yes, U-Haul Holding Company has a policy that prohibits hiring individuals who use nicotine products in certain states, effective February 1, 2020. This policy does not apply to team members hired before that date.
What is the hiring process like for the Customer Service Representative position?
U-Haul emphasizes a fast hiring process with the motto "Hire Fast, Pay Fast." Applicants can schedule a hands-on working interview and receive payment for that interview.