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Customer Service Representative

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U-Haul

1mo ago

  • Job
    Full-time
    Entry Level
  • Hamilton

AI generated summary

  • You need strong communication skills, problem-solving abilities, and proficiency in customer support to assist clients effectively. Flexibility and teamwork are also essential.
  • You will assist customers with inquiries, provide information on services, resolve issues, and ensure a positive experience while managing rental transactions and coordinating logistics.

Requirements

  • Valid driver’s license and ability to maintain a good driving record
  • High school diploma or equivalent

Responsibilities

  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Other duties as assigned.
  • Participate in ongoing continuous U-Haul education through U-Haul University.

FAQs

What does a Customer Service Representative at U-Haul do?

A Customer Service Representative at U-Haul assists customers with U-Haul products and services, uses technology to manage rentals and inventory, inspects and cleans equipment, prepares rental invoices, and educates customers about products. They may also hook up trucks and trailers, fill propane, drive forklifts, and participate in ongoing training.

What qualifications are required for the Customer Service Representative position?

The minimum qualifications include a valid driver’s license with a good driving record and a high school diploma or equivalent.

What benefits does U-Haul offer to its Customer Service Representatives?

U-Haul offers several benefits including paid holidays, vacation, and sick days (if eligible), career stability, gym reimbursement (if eligible), opportunities for advancement, on-the-job training, a complete benefit plan (if eligible), RRSP payroll deduction plans, wellness programs, and discounts on various products and services.

Is there any training provided for new employees?

Yes, U-Haul provides valuable on-the-job training as well as ongoing continuous education through U-Haul University. New employees can also receive certifications for filling propane and driving forklifts.

Are there any bonuses for new hires at U-Haul?

Yes, U-Haul offers a $100 hiring bonus and a $300 cash bonus upon completion of the U-Haul Equipment Inspection and Verification through their certification program.

What are the physical demands of the Customer Service Representative job?

The position requires physical exertion including standing for long periods, moving around indoors and outdoors, positioning oneself to reach objects at various heights, and moving equipment weighing at least 50 lbs, either assisted or unassisted.

What is the work environment like for a Customer Service Representative?

The work environment may involve moderate risks or discomforts, including working around moving parts or machines, and exposure to fumes or irritant chemicals, necessitating the use of protective clothing or gear.

Does U-Haul have a policy regarding nicotine use during hiring?

Yes, U-Haul Holding Company has a policy that prohibits hiring individuals who use nicotine products in certain states, effective February 1, 2020. This policy does not apply to team members hired before that date.

What is the hiring process like for the Customer Service Representative position?

U-Haul emphasizes a fast hiring process with the motto "Hire Fast, Pay Fast." Applicants can schedule a hands-on working interview and receive payment for that interview.

U-Haul

Since 1945, U-Haul has been serving do-it-yourself movers and their households.

Retail & Consumer Goods
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

U-Haul serves millions of do-it-yourself household moving customers annually. Our primary service objective is to provide a better and better product and service to more and more people a lower and lower cost. Since 1945, U-Haul has been the choice for the do-it-yourself mover. U-Haul customers'​ patronage has enabled the Company to maintain the largest rental fleet in the do-it-yourself moving industry which includes trucks, trailers and towing devices. U-Haul also offers storage throughout North America. The Company provides industry leading moving and storage boxes and an extended line of packing supplies to protect customer possessions. U-Haul is the consumer’s number one choice as the largest installer of permanent trailer hitches in the automotive aftermarket. The Company supplies alternative-fuel for vehicles and backyard grills as one of the nation’s largest retailers of propane. U-Haul is the consumer’s number one choice as the largest installer of permanent trailer hitches in the automotive aftermarket industry. The Company supplies alternative-fuel for vehicles and backyard barbecues as one of the nation’s largest retailers of propane.