FAQs
What will I be doing in this role?
As a Customer Service Representative with Investors Edge, you will be the first point of contact for clients, providing support via phone and online channels. Your responsibilities include assessing client needs, resolving issues, and referring clients to other services when necessary. You will not provide investment advice but will focus on delivering excellent customer service.
Is there a training program?
Yes, you will participate in an industry-leading paid training program that lasts approximately 4 weeks and takes place in downtown Toronto. The training combines in-class learning and on-the-job application, starting on September 3, 2024.
What are the working hours for this position?
The Contact Centre operates Monday to Friday from 8:00 am to 8:00 pm. You will need to be flexible with your availability within these hours.
What skills are required for this position?
Key skills include strong client engagement and interpersonal skills, problem-solving abilities, product knowledge of ISI products and the Investor’s Edge platform, efficiency in processing client requests, and computer proficiency, particularly in navigating multiple software applications.
What are the essential qualities CIBC is looking for in candidates?
CIBC seeks candidates who put clients first, are passionate about people, love to learn, are goal-oriented, engage with heart and mind, and value trust, teamwork, and accountability.
What does CIBC offer employees in terms of benefits?
CIBC offers competitive compensation, a banking benefit, wellbeing support, employee and family assistance programs, and recognition through their MomentMakers program.
How does CIBC support diversity and inclusion?
CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. They actively seek applicants with diverse abilities and provide an accessible candidate experience.
Will there be any assessments as part of the application process?
Yes, applicants may be required to complete an attribute-based assessment and other skills tests, such as simulations, coding, French proficiency, or MS Office assessments.
What is the expected start date for this position?
The expected start date for the role is Tuesday, September 3, 2024.