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Customer Service Representative - Part Time

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Wellwise by Shoppers™

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Thunder Bay
  • Quick Apply

AI generated summary

  • You must have customer service skills, PC knowledge, strong communication, a high school diploma, relevant training, and 0-2 years of retail experience. Health & Safety certification is essential.
  • You will provide customer support, upsell products, manage fittings and sales paperwork, communicate with customers, and ensure a collaborative and inclusive workplace.

Requirements

  • Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
  • Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
  • Possesses excellent verbal and written communication skills as well as strong telephone manner
  • Demonstrates CORE Values and has the ability to make connections, build trust and be authentic
  • Holds a high school graduate degree
  • Basic knowledge in all categories and vendor training in: Diagnostic & Therapy, Daily Living Supplies, Mobility, Supports & Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)
  • Basic knowledge in Customer Relations Management program
  • Health & Safety Certification
  • Compression (Sigvaris) Training – offsite
  • First Aid Training – offsite and if applicable
  • AODA
  • Customer Excellence
  • Understanding of MMS functions
  • 0 – 2 relevant experience (retail preferred)

Responsibilities

  • Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
  • Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
  • Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
  • Articulate company rewards (PC Optimum) and any promotional events
  • Develop and maintain working knowledge of customer needs/issues and industry trends
  • Participate on project teams, driving integrated services and case management
  • Effectively communicate with internal and external customers
  • Collaborate with and provide seamless backup to more senior Customer Service Representatives
  • Commitment to promoting a workplace of inclusiveness and belonging

FAQs

What are the main responsibilities of a Customer Service Representative at Shoppers Drug Mart?

The main responsibilities include providing customer support regarding products and services, upselling to enhance sales, demonstrating knowledge of product functionality, articulating company rewards, developing industry knowledge, participating in project teams, communicating effectively with customers, and collaborating with senior representatives.

What qualifications do I need to apply for this position?

Candidates should possess well-developed customer service skills, basic PC knowledge (Excel, PowerPoint, Word), excellent verbal and written communication skills, a high school graduate degree, and relevant experience in retail (0 – 2 years).

Is prior experience in retail necessary for this role?

While 0 – 2 years of relevant experience is preferred, it is not strictly necessary. Candidates without experience may still apply if they meet other qualifications.

What type of training is provided for new hires?

New hires will receive training on customer relations programs, product knowledge, health and safety certifications, compression training, first aid training, and AODA compliance.

Are there opportunities for growth within the company?

Yes, Shoppers Drug Mart encourages growth and development through online learning and various training opportunities.

What is the work environment like at Shoppers Drug Mart?

The work environment is fast-paced and collaborative, focusing on inclusiveness and belonging, where team members support each other to provide the best service to customers.

Can I work this position remotely?

This position is primarily in-person and does not support remote work.

Are there any specific values that the company looks for in employees?

The company values authenticity, trust, connection, open-mindedness, responsiveness to change, and dedication to providing excellent service.

How does Shoppers Drug Mart promote diversity and inclusion?

Shoppers Drug Mart recognizes Canada's diversity as a source of pride and ensures representation through hiring practices, product offerings, and creating an inclusive culture.

Is there a process for accommodation in the recruitment process?

Yes, accommodation is available upon request for applicants with disabilities during the recruitment and assessment process and once hired.

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Wellwise by Shoppers™

Home health care solutions

Retail & Consumer Goods
Industry
501-1000
Employees

Mission & Purpose

Wellwise by Shoppers™ (previously Shoppers Home Health Care), was created for Canadians who want to take charge of the way they age. Our purpose is to empower Canadians to age with strength, determination and passion. With over 40+ locations, Wellwise is one of Canada’s largest retailer of home health care products and services. Sleep Therapy – Sleep apnea consultants, CPAP machines & accessories, pillows, gravity blankets and aromatherapy. Active Living – Custom brace fittings, supports and compression stockings. Mobility – Walkers, rollators and scooters. Personal Care – Incontinence, ostomy and wound care. Home Comfort – Lift chairs, bath and transfer chairs, raised toilet seats. Tools & Gadgets – Blood pressure monitors, reachers and assisted hearing devices