FAQs
What is the employment type for this position?
The employment type for this position is part-time.
What is the hourly pay range for this role?
The hiring range for this position is $17.40 to $21.90 per hour.
Do I need to apply directly to this role?
No, referred applicants should not apply directly and must first be submitted through Workday by a current Loblaw Colleague.
What are my main responsibilities as a Customer Service Representative?
As a Customer Service Representative, you will provide customer support, resolve complaints, upsell products, communicate effectively with customers, and collaborate with more senior representatives.
What qualifications do I need for this position?
You need a high school graduate degree and possess well-developed customer service skills, basic PC skills, and knowledge of various product categories and customer relations management.
Is there an opportunity for training and development in this role?
Yes, there are opportunities for online learning through the Academy and training programs in various areas, including Health & Safety Certification and Compression Training.
What values does Shoppers Drug Mart prioritize in its employees?
Shoppers Drug Mart values authenticity, trust-building, and making connections, along with promoting a workplace of inclusiveness and belonging.
How does Shoppers Drug Mart support diversity in the workplace?
Shoppers Drug Mart recognizes Canada’s diversity as a source of pride and has made it a priority to reflect this in hiring practices, the products sold, and the culture within the organization.
Will I be required to work on weekends or holidays?
The job description does not specify, but part-time roles often require flexible scheduling, which may include weekends and holidays.
What kind of experience is preferred for this position?
0 to 2 years of relevant experience, preferably in retail, is recommended for this position.