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Customer Service Representative - State Farm Agent Team Member

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need strong communication skills, a customer-focused mindset, attention to detail, problem-solving abilities, teamwork, and the ability to learn computer functions for this role.
  • You will build and maintain customer relationships, educate clients on insurance options, generate leads, schedule appointments, and tailor products to meet customer needs.

Requirements

  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem solving
  • Able to learn computer functions
  • Ability to work in a team environment

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

FAQs

What are the primary responsibilities of a Customer Service Representative in this role?

The primary responsibilities include establishing customer relationships, following up with customers, educating them about insurance options through a needs-based review process, developing leads, scheduling appointments, and marketing appropriate products and services.

What type of compensation can I expect in this position?

The compensation for this position ranges from $40,000.00 to $50,000.00 per year, which includes hourly pay plus commission and bonuses.

Are there opportunities for growth within the agency?

Yes, there is significant growth potential and opportunities for advancement within Larry Laino - State Farm Agent's agency.

What kind of benefits does the agency offer?

The agency offers benefits such as 401K, health benefits, paid time off (including vacation and personal/sick days), flexible hours, and a commission/bonus structure.

Is prior experience in the insurance industry required?

No prior experience in the insurance industry is required, but a strong interest in marketing products and services based on customer needs is essential.

What qualities are important for success in this role?

Important qualities include excellent communication skills (written, verbal, and listening), being people-oriented, detail-oriented, proactive in problem solving, able to learn computer functions, and the ability to work in a team environment.

Will I need to complete any training or licensing requirements?

Yes, employees must be able to successfully complete any applicable licensing requirements and training programs.

Can I expect a challenging and rewarding work environment?

Yes, the work environment is described as fun, challenging, and rewarding, appealing to those who are driven and committed to excellence.

Where is the agency located?

The agency is located in St. Charles, IL.

Finance
Industry
10,001+
Employees
1922
Founded Year

Mission & Purpose

At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. A career as a State Farm® agent offers an incredible opportunity for motivated people to align themselves with a company that has earned the respect of its customers and community. For the past 90+ years, State Farm agents have built and maintained lasting customer relationships. With diverse backgrounds and experiences, over 19,000 State Farm agents serve our customers across the United States. Like a good neighbor, State Farm is there.®