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Customer Service Representative - State Farm Agent Team Member

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Athens, +1

AI generated summary

  • You must have strong communication and interpersonal skills, be self-motivated and detail-oriented, proactive in problem solving, and dedicated to customer service. Licensing required.
  • You will build customer relationships, provide accurate service on insurance inquiries, educate clients on options, meet marketing goals, develop leads, and maintain a strong work ethic daily.

Requirements

  • Interest in marketing products and services based on customer needs
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Work with the agent to establish and meet marketing goals.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Maintain a strong work ethic with a total commitment to success each and every day.

FAQs

What is the job title for this position?

The job title is Customer Service Representative - State Farm Agent Team Member.

What are the main responsibilities of this role?

Main responsibilities include establishing customer relationships, providing accurate and friendly customer service, educating customers about insurance options, and developing leads for marketing products and services.

Is this position with State Farm Insurance Companies?

No, this position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

What skills are required for this job?

Required skills include excellent interpersonal and communication skills, self-motivation, attention to detail, proactive problem-solving, and a dedication to customer service.

Are there any licensing requirements for this position?

Yes, candidates must be able to obtain a Property and Casualty license and a Life and Health license.

What benefits are offered for this position?

Benefits include salary plus commission/bonus, paid time off, valuable experience, and growth potential within the agency.

Where is the office located?

The office is located in Athens, OH.

What forms of experience does the agency value?

The agency values team members who are self-motivated, possess an entrepreneurial spirit, and have a desire to achieve results.

What is the agency's mission?

The agency's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

How can candidates apply for this position?

Interested candidates can complete the application to start the process, and the agency will follow up with them on the next steps in the interview process.

Finance
Industry
10,001+
Employees
1922
Founded Year

Mission & Purpose

At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. A career as a State Farm® agent offers an incredible opportunity for motivated people to align themselves with a company that has earned the respect of its customers and community. For the past 90+ years, State Farm agents have built and maintained lasting customer relationships. With diverse backgrounds and experiences, over 19,000 State Farm agents serve our customers across the United States. Like a good neighbor, State Farm is there.®