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Customer Service Representative - State Farm Agent Team Member

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Bay Village

AI generated summary

  • You need strong communication skills, the ability to multitask, attention to detail, and previous customer service experience. Licenses for Ohio Property and Casualty and Life and Health are required.
  • You will answer customer inquiries, assist with policy changes, process claims, maintain records, and promote suitable insurance products.

Requirements

  • Communication and interpersonal skills.
  • Ability to obtain the Ohio Property and Casualty and Life and Health Licenses if not already licensed.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Responsibilities

  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Pivot to insurance products and services that would benefit the customer.

FAQs

What benefits are offered for this position?

The benefits include 401(k) matching, competitive salary, health insurance, and opportunities for advancement.

What are the primary responsibilities of a Customer Service Team Member?

Responsibilities include answering customer inquiries, assisting with policy changes, processing insurance claims, maintaining accurate records, and recommending insurance products and services.

Is previous customer service experience required for this job?

Previous customer service experience is preferred but not mandatory.

What qualifications do I need to apply?

You need strong communication and interpersonal skills, the ability to multitask, attention to detail, and the willingness to obtain Ohio Property and Casualty and Life and Health Licenses if not already licensed.

What is the salary range for this position?

The salary range for this position is $45,000.00 to $55,000.00 per year.

Is there room for career advancement in this role?

Yes, there are internal growth opportunities for driven and sales-minded candidates.

How many team members are currently at the agency?

There are currently 4 team members at our agency.

What types of insurance services does the agency provide?

The agency provides services for Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.

Who makes employment decisions for this position?

State Farm agents are independent contractors and are responsible for all employment decisions regarding their employees.

What kind of work environment can I expect at Brad Larson - State Farm Agent?

You can expect a fun, challenging, and rewarding work environment with a team of motivated individuals focused on achieving goals together.

Finance
Industry
10,001+
Employees
1922
Founded Year

Mission & Purpose

At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. A career as a State Farm® agent offers an incredible opportunity for motivated people to align themselves with a company that has earned the respect of its customers and community. For the past 90+ years, State Farm agents have built and maintained lasting customer relationships. With diverse backgrounds and experiences, over 19,000 State Farm agents serve our customers across the United States. Like a good neighbor, State Farm is there.®