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Customer Service Specialist

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Genus PLC

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Accounting & Tax
  • Barcelona

AI generated summary

  • You need sales, invoicing, and customer service experience, Microsoft D365 proficiency, strong communication skills, multitasking ability, and fluency in Spanish and English; German/Italian preferred.
  • You will process customer orders, manage accounts, coordinate with invoicing and sales teams, handle inquiries, track shipments, and ensure compliance with business policies.

Requirements

  • Demonstrated sales, invoicing, accounting, and customer service experience
  • Experience Microsoft D365 required.
  • Experience of creating opportunities by providing customer solutions.
  • Must be a customer-focused, a team player.
  • Must be flexible and adaptable and have the ability to work in a fast paced dynamic environment.
  • Be able to multi task as well as demonstrate the ability to effectively organize and prioritize work.
  • Ability to analyze and solve problems in an empowered, self-directed/managed work environment.
  • Computer literacy is essential, including the ability to operate efficiently in MS Word and MS Excel software.
  • Strong communication skills
  • Multilingual – Spanish and English is essential and preferably German and Italian.

Responsibilities

  • Support an ensure efficient process adjustments/credits to customer accounts.
  • Coordination and processing of Customer orders (in D3655) working closely with Supply Chain and Transport.
  • Work closely with Invoicing Team to ensure the correct pricing and billing is applied to all transactions as well as invoicing in accordance with agreed processes.
  • Enhance customer satisfaction by responding to customer enquiries and complaints.
  • Monitor weekly shipments to ensure invoicing of all direct and indirect sales.
  • Work closely with commercial team and finance to ensure royalty numbers and payments are received in a timely manner.
  • Prepare monthly reports for all direct/indirect sales, semen and royalties and support with month end processes.
  • Track, record and report status of customer royalty reports and generation of invoices.
  • Manage customer accounts receivables, collections, and complete new customer credit investigations.
  • Ensure operational compliance with all PIC business policies, procedures, and regulations.

FAQs

What is the primary role of a Customer Service Specialist at Genus?

The primary role is to interact with customers via phone and email to ensure a consistent and first-class customer experience, while also processing invoices and verifying pricing.

Is experience with Microsoft Dynamics 365 required for this position?

Yes, experience with Microsoft D365 is required.

What languages are necessary for this role?

Fluency in Spanish and English is essential, and knowledge of German and Italian is preferred.

Who will the Customer Service Specialist report to?

The Customer Service Specialist will report to the Customer Services Manager based in the Sant Cugat Office in Barcelona.

What kind of tasks will the Customer Service Specialist be responsible for?

Responsibilities include processing customer orders, coordinating with various teams, handling customer inquiries, monitoring shipments, and managing invoicing and customer accounts.

Is teamwork important in this role?

Yes, the role requires collaboration with Key Account Managers, Supply Chain, Health Assurance, Finance, and other teams across Europe.

Are there any specific software skills required for this position?

Strong computer literacy is essential, particularly proficiency in MS Word and MS Excel, alongside experience using Microsoft Dynamics 365.

What qualities are important for a successful Customer Service Specialist?

Important qualities include being customer-focused, adaptable, a team player, organized, and possessing strong communication skills.

How does Genus approach equal employment opportunities?

Genus is an equal opportunity employer and prohibits discrimination and harassment of any type, providing equal employment opportunities to all individuals.

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Genus PLC

Pioneering animal genetic improvement to help nourish the world.

Technology
Industry
1001-5000
Employees
1933
Founded Year

Mission & Purpose

Genus plc is a world-leading business specialising in animal genetics and reproductive technologies. Their mission is to pioneer animal genetic improvement in order to sustainably nourish the world. With a focus on applying science to animal breeding, Genus creates advances through biotechnology and offers added value products for livestock farming and food producers. Their bovine business, Genus ABS, is the largest cattle breeding business globally, operating in numerous countries. They conduct a rigorous breeding selection program, with over 190 leading beef and dairy animals and approximately 400 dairy bulls tested each year. Additionally, Genus PIC is a leader in providing genetically superior pig breeding stock and technical support to commercial pork producers, leveraging quantitative sciences and biotechnology. With over 40 years of experience, Genus plc combines expertise in genetics, technology, and health to revolutionise animal breeding and support sustainable food production.