FAQs
What is the primary role of a Customer Service Specialist at Dow?
The primary role of a Customer Service Specialist at Dow is to act as the interface between valued customers and the business value chain, entering customer orders, managing the order fulfillment process, and collaborating closely with various functional partners to provide exceptional service.
What qualifications are required for this position?
A bachelor’s degree and 3 to 6 years of working experience in similar roles are required for the Customer Service Specialist position at Dow.
What skills are preferred for the Customer Service Specialist role?
Preferred skills for this role include problem-solving and communication skills, as well as customer service and business process acumen.
Is there a need for flexibility in work hours for this position?
Yes, the ability to accommodate a flexible schedule aligned with international time zones is essential for this position.
What kind of customer interactions will I be involved in as a Customer Service Specialist?
You will be involved in strengthening customer intimacy by developing solid relationships, understanding customer needs, coordinating activities at assigned customer accounts, and proactively addressing issues to implement solutions.
What types of benefits does Dow offer to its employees?
Dow offers benefits such as competitive base pay, retirement programs, medical and life insurance packages, opportunities for career growth and development, paid time off for new parents and family care, as well as various wellbeing programs.
Will I have opportunities for professional growth in this role?
Yes, Dow provides opportunities to learn and grow through training, mentoring, community involvement, and team building activities.
How does Dow support the wellbeing of its employees?
Dow supports the wellbeing of its employees through a robust wellbeing portal, on-site fitness facilities, competitive vacation allowances, and a variety of programs designed to support physical, mental, financial, and social wellbeing.
Is Dow committed to diversity and equal opportunities in employment?
Yes, Dow is committed to diversity and equal opportunities in employment and encourages every employee to bring their whole self to work each day.
What is the work culture like at Dow?
The work culture at Dow empowers role-based flexibility to maximize personal productivity and balance personal needs, fostering an inclusive and supportive environment.