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Customer Service Supervisor

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B&M Retail

9d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Lincoln

AI generated summary

  • You need experience managing a small team in retail, strong numerical and problem-solving skills, a flexible attitude, and the ability to think on your feet in a fast-paced environment.
  • You will oversee customer service, train staff, ensure legal compliance, manage merchandising, and protect company assets while being approachable and visible to customers and colleagues.

Requirements

  • Experience supervising/managing a small team, in a fast paced retail environment
  • Strong numerical and problem solving skills
  • A flexible approach and a ‘can do’ attitude
  • The ability to think on your feet

Responsibilities

  • Be passionate about delivering exceptional customer service
  • Ensure colleagues demonstrate the appropriate behaviours in the checkout area
  • Provide colleagues with the appropriate skills and knowledge
  • Be highly visible and approachable to customers and colleagues
  • Operate and deliver processes that ensure the store meets all legal requirements
  • Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
  • Protect and safeguard the Company assets

FAQs

What is the location of the Customer Service Supervisor position?

The position is located in Waterside South, Lincoln.

What are the working hours for this role?

This is a part-time role working 16 hours per week, with the requirement to work shifts during the daytime, evenings, and at weekends.

Is this a permanent position?

Yes, this is a permanent position.

What kind of training does B&M Retail provide?

B&M Retail offers amazing on-the-job training, internal development, and opportunities for career succession.

What are the key responsibilities of a Customer Service Supervisor?

Key responsibilities include supporting the Customer Service Manager, managing the cash office and checkout area, ensuring exceptional customer service, training colleagues, and maintaining store compliance with legal requirements.

What qualities are ideal candidates expected to have?

Ideal candidates should be enthusiastic, focused, driven team players who have a passion for retail and delivering great service.

What essential experience is required for this position?

Candidates must have experience supervising or managing a small team in a fast-paced retail environment.

What type of skills are necessary for this role?

Strong numerical and problem-solving skills, a flexible approach, a "can do" attitude, and the ability to think on your feet are essential.

What benefits do B&M employees receive?

B&M offers great benefits including discounts in stores and additional discounts for various retailers through the colleague portal.

Is B&M Retail an equal opportunity employer?

Yes, B&M Retail is an equal opportunity employer and is committed to creating an inclusive and diverse working environment.

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B&M Retail

Retail & Consumer Goods
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

B&M Retail, is a retail company specialising in providing a diverse range of products at affordable prices. Their ultimate mission is to offer customers exceptional value on everyday goods, including home and garden essentials, clothing, electronics, and more. B&M Retail's purpose centres around making quality products accessible to a wide audience, enhancing the shopping experience with budget-friendly options. By prioritising affordability and variety, they aim to cater to the needs of diverse customer demographics, fostering a positive and inclusive retail environment.