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Customer Services Administrator

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Exertis

Sep 18

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Dublin

AI generated summary

  • You should have 2 years experience in customer service, excellent communication skills, SAP knowledge, MS Office proficiency, and the ability to work under pressure both independently and in a team.
  • You will handle customer orders, returns, inquiries, and documentation, ensuring timely deliveries and supporting sales while liaising with various departments for efficient operations.

Requirements

  • Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
  • Excellent verbal & written communication skills
  • Working knowledge of SAP
  • Pharmaceutical experience desirable
  • Working knowledge of SAP
  • A good working knowledge of Microsoft Office Applications (MS Excel & Word) SAP R3 and order processing experience desirable.
  • Flexible, hardworking and enjoy working with people.
  • Articulate, courteous with a friendly telephone manner.
  • Ability to work well under pressure while adhering to strict deadlines and standard operating procedures.
  • Independent but able to work in a team environment, supporting team objectives.

Responsibilities

  • Dealing with all aspects of customer orders.
  • Dealing with product returns and credit notes.
  • Dealing with customer enquiries, requests, backorders and record management.
  • Ensuring all customer queries and issues are resolved promptly and thoroughly.
  • Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers.
  • Scheduling orders for delivery.
  • Dealing with Quality and other Departments.
  • Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
  • Supporting Sales Teams & Managers.
  • Providing administrative support to other departments, as required.

FAQs

What is the job title for this position?

The job title for this position is Customer Services Administrator.

Where is the job located?

The job is located in Leopardstown, Dublin 18, Ireland.

What type of contract is being offered?

The position is a Fixed Term Contract.

What are the principal duties and responsibilities of the Customer Services Administrator?

The principal duties include dealing with customer orders, managing product returns and credit notes, handling customer enquiries, ensuring timely delivery of products, and providing administrative support to other departments.

Is experience in the pharmaceutical field required?

While pharmaceutical experience is desirable, it is not explicitly required; however, candidates should have ideally two years of experience in a similar role.

What skills are required for this position?

Required skills include excellent verbal and written communication skills, working knowledge of SAP, and proficiency in Microsoft Office Applications, particularly MS Excel and Word.

Who does the Customer Services Administrator report to?

The Customer Services Administrator reports to the Customer Services Manager.

When was this job posted?

This job was posted on 17 September 2024.

What qualities should the successful candidate possess?

The successful candidate should be flexible, hardworking, articulate, courteous, and capable of working well under pressure while adhering to deadlines and standard operating procedures.

Is experience with SAP important for this role?

Yes, a working knowledge of SAP is important for this role, especially in order processing.

Will the successful candidate need to work independently?

Yes, the successful candidate should be able to work independently but also collaborate effectively in a team environment.

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Exertis

Consulting
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Exertis is the leading technology distributor of consumer, business and enterprise products from established and emerging technology brands, and a wholly owned subsidiary of parent company DCC plc. Exertis is proud to be part of DCC plc; a leading international sales, marketing and support services group operating in 23 countries, supplying products and services used by millions of people every day. Headquartered in Dublin, the Group operates across three sectors: energy, healthcare and technology, employing over 16,000 people. DCC plc is listed on the London Stock Exchange and is a constituent of the FTSE 100. Exertis partners with 2,400 brands across 21 countries. With products spanning across mobile, computing and accessories, consumer electronics, print, networking, servers and solutions, unified communications, security and AV solutions. Exertis market-leading approach teamed with a state-of-the-art distribution centre, next day delivery and a host of managed services, including end-user fulfilment, assures the highest levels of customer service and satisfaction at all times.