FAQs
What are the main responsibilities of the Customer Services Executive?
The main responsibilities include managing a portfolio of existing clients, delivering exceptional service, developing strong client relationships, identifying opportunities for upselling and cross-selling additional services, and working closely with internal teams to ensure a seamless client experience.
What qualifications or experience are required for this position?
Previous experience in sales or customer service roles is required, along with excellent communication and interpersonal skills, strong negotiation and problem-solving abilities, and a proactive, self-motivated attitude.
Is there an opportunity for career progression within the company?
Yes, there is an opportunity for career progression within this reputable and established organisation.
What kind of training will be provided to new hires?
Comprehensive training and development opportunities will be provided to help new hires succeed in their roles.
Are there any performance-related bonuses?
Yes, bonuses based on performance are available to incentivize and reward successful outcomes.
Is this position location-specific?
Yes, candidates must live in Bristol or the surrounding area to be eligible for the position.
How important is client relationship management in this role?
Client relationship management is crucial in this role, as it involves understanding clients' goals and objectives while fostering long-term relationships.
Will there be opportunities to upsell services?
Yes, the role includes a soft sales component where you will have the opportunity to identify and upsell additional services to existing clients.
What type of company benefits are offered?
The company offers excellent benefits in addition to salary and bonuses, although specific benefits were not detailed in the job description.
What qualities are necessary to succeed in this role?
A successful candidate should have strong communication skills, the ability to build rapport and trust with clients, negotiation skills, problem-solving abilities, and a proactive nature with a focus on achieving targets.