Logo of Huzzle

Home

Matches

Explore

Manage

Customer Services - Part-time

image

Southeastern Railway

1mo ago

  • Job
    Part-time
    Entry Level
  • London

AI generated summary

  • You should have strong communication skills, a friendly demeanor, and the ability to assist customers effectively in a fast-paced environment. Prior experience in customer service is preferred.
  • You will assist customers with inquiries, provide information about services, handle ticketing, resolve issues, and ensure a positive travel experience for passengers.

Requirements

  • All You Need Is
  • a passion for making every passenger journey the best it can be
  • excellent people and communication skills
  • some customer service experience
  • a proactive and positive attitude
  • the ability to work well in a team
  • the ability to handle challenging situations well.
  • Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.

Responsibilities

  • Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
  • Making sure trains are dispatched safely and on time from our platforms
  • Inspecting tickets and helping passengers get through our gatelines
  • Cleaning and tidying our stations
  • Answering passenger questions and helping them get where they need to be
  • Dealing with lost property
  • Selling tickets and promoting activities on our railway
  • Conducting regular safety and security checks.

FAQs

What are the part-time shift hours for the Customer Services positions?

The part-time shift hours are as follows: for London Bridge, the shifts are from 16:30 to 20:30, Monday to Friday. For London Waterloo East, shifts are from 07:00 to 11:00 and 16:00 to 20:00 or 17:00 to 21:00, Monday to Friday.

Is there a minimum age requirement to apply for this position?

Yes, candidates need to be at least 18 years old to apply for this role.

Do I need prior railway experience to apply for this position?

No, prior railway experience is not required. The company is looking for individuals from all backgrounds and full training will be provided.

What type of training will be provided for this job?

Full training will be provided for the role, but it is full-time training that occurs on Monday to Friday. All candidates are required to attend and pass this training to qualify for the position.

What characteristics are sought in an ideal candidate?

An ideal candidate should have a passion for customer service, excellent people and communication skills, some customer service experience, a proactive and positive attitude, the ability to work well in a team, and the ability to handle challenging situations well.

Are there benefits associated with this position?

Yes, the benefits include a final salary pension, 28 days of annual leave (including bank holidays), free rail travel on Southeastern and GTR rail services (which extends to family members for leisure and educational travel), and access to discounts for retail and leisure products.

What should I do if I applied but was not successful in getting a similar role?

If you applied but were not successful in getting a similar role at Southeastern, you should wait six months before applying again.

Are there any specific requirements for transportation to work?

Given the start and end times of shifts, it is recommended that candidates have their own transport to get to and from their place of work.

Will my application be reviewed under any special schemes if applicable?

Yes, Southeastern is proud to be a member of the Armed Forces Covenant and the Disability Confident Scheme, which means they will offer an interview to candidates who apply under these schemes and meet the minimum criteria for the role.

What is the job actually about?

The job involves providing excellent customer service at train stations, ensuring safety protocols are followed, maintaining cleanliness, assisting passengers with questions and their journeys, inspecting tickets, conducting safety checks, and selling tickets among other duties.

Southeastern Railway

Transportation
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Southeastern runs train services into London from Kent and East Sussex, operating some 1600 trains a day, carrying more than 400,000 passengers each weekday, serving 180 stations and covering 450 miles of track. We operate one of the busiest networks in the country including the UK’s first domestic high speed service with Javelin trains. SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.