FAQs
What are the part-time shift hours for the Customer Services positions?
The part-time shift hours are as follows: for London Bridge, the shifts are from 16:30 to 20:30, Monday to Friday. For London Waterloo East, shifts are from 07:00 to 11:00 and 16:00 to 20:00 or 17:00 to 21:00, Monday to Friday.
Is there a minimum age requirement to apply for this position?
Yes, candidates need to be at least 18 years old to apply for this role.
Do I need prior railway experience to apply for this position?
No, prior railway experience is not required. The company is looking for individuals from all backgrounds and full training will be provided.
What type of training will be provided for this job?
Full training will be provided for the role, but it is full-time training that occurs on Monday to Friday. All candidates are required to attend and pass this training to qualify for the position.
What characteristics are sought in an ideal candidate?
An ideal candidate should have a passion for customer service, excellent people and communication skills, some customer service experience, a proactive and positive attitude, the ability to work well in a team, and the ability to handle challenging situations well.
Are there benefits associated with this position?
Yes, the benefits include a final salary pension, 28 days of annual leave (including bank holidays), free rail travel on Southeastern and GTR rail services (which extends to family members for leisure and educational travel), and access to discounts for retail and leisure products.
What should I do if I applied but was not successful in getting a similar role?
If you applied but were not successful in getting a similar role at Southeastern, you should wait six months before applying again.
Are there any specific requirements for transportation to work?
Given the start and end times of shifts, it is recommended that candidates have their own transport to get to and from their place of work.
Will my application be reviewed under any special schemes if applicable?
Yes, Southeastern is proud to be a member of the Armed Forces Covenant and the Disability Confident Scheme, which means they will offer an interview to candidates who apply under these schemes and meet the minimum criteria for the role.
What is the job actually about?
The job involves providing excellent customer service at train stations, ensuring safety protocols are followed, maintaining cleanliness, assisting passengers with questions and their journeys, inspecting tickets, conducting safety checks, and selling tickets among other duties.