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Customer Services Representative

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Atos

May 31

Applications are closed

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
  • London

Requirements

  • Skills we can’t do without:
  • Customer Service Experience: You will need to have worked in a customer service role before and financial services experience would be a bonus, but if this is your first role or a career change don't worry as we provide all the training and support you'll need
  • Client (Customer) Focus: Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations
  • Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed SLAs/quality standards
  • Team Working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding, and seeking opportunities for cross functional working and collaboration
  • Communication: Verbal and written; communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others' viewpoints. Excellent and professional telephone manner
  • Computer Skills: IT proficient and ability to adapt to new systems and processes
  • Creativity: Identifying effective solutions for clients through selecting the best combination of existing practices and innovative approaches or ideas
  • Organisation: Able to prioritise and manage workload effectively
  • We'd also love you to have:
  • Energy, Enthusiasm and a willing to be the best version of you
  • A genuine desire to help our customers
  • A Working Knowledge of Microsoft Office, including Word, Excel and Outlook

Responsibilities

  • Taking responsibility for end-to-end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with
  • Answering incoming telephone enquiries across the full product range, responding to them and fully documenting how they are resolved, ensuring that all communications are handled accurately, adopting the most appropriate method of communication
  • Retaining relationships with advisors and other business areas
  • Actively contributing towards the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve own self development

FAQs

What kind of training and support will I receive in this role as a Customer Services Representative?

You will receive classroom-based training for a period of 6 weeks, as well as the opportunity to listen to and take calls with support prior to taking real calls.

What kind of calls will I be handling as a Customer Services Representative?

You will be handling inbound calls as the first point of contact for customers. Your calls will range from updating contact details and providing policy values to more complex technical queries about legislative change.

What is the main focus of this role as a Customer Services Representative?

The main focus of this role is to provide a first-class service to customers, ensuring they receive the right information every time and have a positive experience with the company.

What are some key responsibilities of a Customer Services Representative in this role?

Key responsibilities include acting as a liaison between customers and the company, providing product/service information, answering questions, resolving problems customers may face, and ensuring a great memorable experience for all customers.

What is the work environment like for a Customer Services Representative in this role?

The work environment is fast-paced in a Contact Centre setting, where you will be handling inbound calls from customers. You will need to be able to multi-task, problem-solve efficiently, and provide excellent customer service.

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Atos

Trusted partner for your Digital Journey.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Atos is a global leader in digital transformation with 111,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 69 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Culture & Values

  • We are responsible for getting it right

    We hold ourselves accountable for the delivery of the benefits of the transformation programme. We share the risk and we own the results from start to finish.

  • You can rely on what we do and how we do it

    We always act with transparency and integrity. demonstrating mutual respect in all relationships.

  • We continuously add value

    We continuously add value and excellence by being agile, flexible and pro-active; by reskilling our staff and constantly bringing worldwide best practices to our clients.

  • We are partners

    We build long-lasting partnerships with clients, based on a comprehensive grasp of their businesses.

  • We seek out the new

    Innovation keeps us sharp, positive and creative. We seek to improve efficiency, maximise performance and increase agility through Business Transformation Services (BTS).

  • We are people-driven

    Our ethos is simple: we put people at the heart of everything we do.

  • We only accept excellence

    We ensure our clients gain a competitive edge by always maintaining the highest standards.

Benefits

  • 25 days’ holiday plus the option to buy up to ten more

  • Private medical insurance

  • Pension plan

  • Relocation allowance

  • Life assurance