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Customer Success Associate

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Wunderkind

2mo ago

  • Job
    Full-time
    Entry Level
  • London

AI generated summary

  • You should possess strong communication skills, a customer-centric mindset, problem-solving abilities, and experience in customer support or success to ensure client satisfaction and retention.
  • You will engage with customers, address inquiries, ensure product success, provide support, and foster strong relationships to enhance client satisfaction and retention.

Requirements

  • - 1+ years / previous experience [either internship or full time] in Marketing, Strategy, Client Services or other related field
  • - Previous academic/internship experience in retail, eCommerce, email marketing and/or website analytics (including Google Analytics) strongly preferred but not required
  • - Excellent verbal & written communication skills and EQ; you enjoy building relationships, overcoming push back, engaging in high touch client interaction and using data to persuade & tell compelling stories
  • - Attention to detail with the ability to project manage, set priorities and stay organised when managing multiple client relationships
  • - Entrepreneurial spirit with a healthy dose of humility

Responsibilities

  • - Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer's business strategy and measurements for success
  • - Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
  • - Use your attention to detail to execute campaigns efficiently and flawlessly
  • - Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design

FAQs

What is the role of a Customer Success Associate?

The Customer Success Associate is responsible for helping senior leaders at client companies solve digital marketing challenges using People Based Marketing (PBM) software. The role includes developing and executing comprehensive marketing strategies based on consumer behavior, managing client relationships, and delivering results and services.

What kind of training will a new Customer Success Associate receive?

New associates undergo structured classroom training, direct mentorship, and gain early exposure to significant clients, equipping them to develop and implement marketing strategies effectively.

What responsibilities will I have as a Customer Success Associate?

You will own the relationship with a dedicated segment of enterprise and mid-market customers, which includes onboarding, strategy development, campaign execution and optimization, and retention. You'll also develop trusted advisor relationships, generate new campaign ideas, and collaborate with cross-functional teams.

What qualifications are needed for this position?

Ideally, candidates should have 1+ years of experience in Marketing, Strategy, Client Services, or related fields, with a preference for experience in retail, eCommerce, email marketing, or website analytics. Strong verbal and written communication skills, attention to detail, and an entrepreneurial spirit are also essential.

Is previous experience in eCommerce or digital marketing required?

While previous experience in eCommerce, digital marketing, or related fields is strongly preferred, it is not a strict requirement for the position.

How does Wunderkind support its employees' growth and development?

Wunderkind offers incredible growth and promotion opportunities, management training programs, and internal coaching to help top-performing employees advance in their careers, whether in leadership roles or specialized tracks.

What benefits does the company offer in terms of work-life balance?

Employees receive generous benefits including 20 days of PTO, a floating holiday, 14 national holiday closures, Summer Fridays, and additional paid leave for new parents.

How does Wunderkind prioritize company culture and community?

The company is committed to a strong culture and community, providing fully stocked snacks, beverages, weekly catered lunches, and promoting DEI initiatives within the workplace.

What values does Wunderkind emphasize in its workplace?

Wunderkind emphasizes five core values: Drive Undeniable Performance, Come Hungry, Carry Each Other, Bounce Back, and Respect People, Privacy, Ideas, ensuring a supportive and performance-driven environment.

Are there opportunities for employees to participate in company events?

Yes, Wunderkind fosters a strong community through various office events and DEI initiatives, encouraging staff engagement and collaboration.

Wunderkind

Marketing & Advertising
Industry
501-1000
Employees
2010
Founded Year

Mission & Purpose

Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale. Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-converting, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible.