FAQs
What is the salary range for the Customer Success Manager position?
The salary for the Customer Success Manager position ranges from £55,000 to £60,000, along with the value of 31,500 share options.
What are the main responsibilities of a Customer Success Manager at Accurx?
The main responsibilities include leading customer engagement, managing contract renewals, creating customer resources, feeding learnings back to product teams, supporting the growth of the Customer Success function, and collaborating with the Business Development team on stakeholder relationships.
What qualifications are preferred for this role?
Candidates should have strong experience in Customer Success or Account Management, excellent communication skills, a proven track record in building customer relationships, and a keen sense of risk and opportunity.
How does Accurx promote a positive work environment?
Accurx promotes a positive work environment by fostering collaboration, encouraging responsible ownership among employees, supporting continuous improvement, and providing a balanced approach to work and health.
Are there any benefits provided to employees?
Yes, Accurx offers several benefits, including access to a flexible benefits provider (Happl), an allocated annual learning & development budget, enhanced parental leave policy, free healthy meals, and more.
What is the company's stance on diversity and inclusion?
Accurx is committed to being an inclusive employer and is glad to accommodate candidates who need adjustments throughout the interview process.
How often do employees visit GP practices as part of their role?
All employees at Accurx are required to visit a GP practice at least twice a quarter to understand the operations and challenges faced in the field.
How does the Customer Success Manager contribute to the goals of Accurx?
The Customer Success Manager contributes by ensuring customers achieve their goals, maintaining deep relationships, delivering great service, and providing valuable feedback to internal teams to enhance product offerings.
What is the company culture like at Accurx?
The company culture at Accurx emphasizes collaboration, high performance, mission-driven work focused on healthcare improvement, and a strong sense of community among employees.
Where is the Accurx office located?
The Accurx office is located in Shoreditch, and employees are expected to come to the office at least 3 days per week, with the option to work remotely for up to 2 days a week.