FAQs
What is the primary focus of the Customer Success Manager role at CarbonChain?
The primary focus of the Customer Success Manager role is to support customers in realizing their climate goals and to drive value from CarbonChain's software by acting as a trusted partner to strategic accounts.
What qualifications are required for this position?
The requirements include at least 5 years of experience in management consulting, customer success, or operations/strategy at a fast-growing startup, experience in commodities, manufacturing, or sustainability, and the right to work in the UK.
Where will the Customer Success Manager be working?
The Customer Success Manager will be working from the Camden, London office with the team.
Are there opportunities for professional development in this role?
Yes, there is a £2,000 annual learning allowance provided for professional development.
What type of customers will I be working with in this role?
You will be working with banks, traders, and manufacturers who use CarbonChain's product to manage the carbon footprint of their supply chains.
What is the company culture at CarbonChain?
CarbonChain values diversity and inclusion, promotes a collaborative environment, and has a culture that emphasizes customer success and quick product delivery.
What are some of the benefits offered to CarbonChain employees?
Benefits include 26 days of annual leave, a home office set up allowance of £500, team lunches once a week, subsidized gym classes, a generously parental leave policy, and private healthcare.
Will I need to travel for this role?
The job listing does not specify travel requirements; however, the focus appears to be on working with accounts and teams in the London office.
How will my feedback be utilized in this role?
Your feedback will help shape the product roadmap, as you’ll be sharing insights from customers and the market with the product and sales teams.
What characteristics are important for someone applying for this position?
Important characteristics include an ownership mentality, deep customer empathy, the ability to work quickly in a fast-paced environment, and the capability to anticipate customer challenges.