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Customer Success Manager

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Enghouse Systems

Sep 7

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Lisbon
    Remote
  • Quick Apply

AI generated summary

  • You need 5+ years selling B2B contact center solutions, SaaS experience, market research knowledge, direct sales experience, and fluency in English and Portuguese. Lisbon candidates preferred.
  • You will drive customer success, manage sales pipelines, represent client needs, ensure renewals and expansions, maintain client relationships, and conduct business reviews for improvement opportunities.

Requirements

  • 5+ years of hands on experience selling contact center solutions to B2B client is a must
  • Experience within the Sales team as a strategic Customer Success Manager, Sales / Account Manager
  • Experience in the SaaS or Enterprise software industry required
  • Understanding of the market research industry with great interpersonal skills
  • Past experience of doing direct sales with customers (B2B)
  • Fluency in English and Portuguese is a must, both written and verbal
  • Candidates from Lisbon preferred
  • Eligibility to work in the country without sponsorship

Responsibilities

  • Customer Health and Success: Drive product and new feature adoption, ensuring value realization, retention, and growth
  • Sales Pipeline Development: Establish and manage a sales pipeline of product opportunities to support annual revenue quota
  • Customer Advocacy: Represent customers’ (B2B) needs across product, engineering, sales, and marketing to deliver the best experiences
  • Renewals and Expansions: Work with the team to ensure successful renewals and identify new opportunities for expansion
  • Pipeline Management: Proactively update and maintain your pipeline using Salesforce
  • Client Relationship Management: Serve as the primary point of contact for assigned accounts
  • Project Management: Ensure efficient execution of internal initiatives to improve customer success
  • Engagement Across Business Areas: Collaborate with various levels of management, from Directors to C-level executives, across clinical and technical areas
  • Business Reviews: Develop and conduct regular business reviews with clients to measure progress and identify improvement opportunities.

FAQs

What is the role of a Customer Success Manager at Enghouse Interactive?

The Customer Success Manager (CSM)/Technical Account Manager will ensure customer satisfaction and success by driving product adoption, managing sales pipelines, representing customer needs, and collaborating across various business areas.

Is this a remote position?

Yes, this is a remote role, but candidates must be based out of Lisbon, Portugal.

What qualifications are necessary for this position?

Candidates should have 5+ years of experience selling contact center solutions to B2B clients, experience in the SaaS or enterprise software industry, fluency in English and Portuguese, and eligible to work in Portugal without sponsorship.

What type of industry experience is preferred for candidates?

Experience within the market research industry and skills in strategic customer success or account management are preferred.

What are the main responsibilities of the CSM/Technical Account Manager?

Main responsibilities include driving customer success, managing sales pipelines, representing customer needs, ensuring successful renewals and expansions, conducting business reviews, and managing client relationships.

What is the salary range for this position?

The salary offered for this position is between Euros 40,000-50,000, along with performance-based incentives.

What kind of work environment can a candidate expect?

Candidates can expect a collaborative and dynamic global team environment, promoting customer success and satisfaction.

Are there any language requirements for this position?

Yes, fluency in English and Portuguese, both written and verbal, is a must for this role.

Is there any specific experience required in sales?

Yes, candidates must have past experience in direct sales with B2B customers, along with a strategic Customer Success Manager or Sales/Account Manager background.

Does Enghouse Interactive offer equal employment opportunities?

Yes, Enghouse Interactive is an equal opportunity employer and considers all qualified applicants for employment without regard to various protected characteristics.

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Enghouse Systems

Technology
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Enghouse is a global provider of software and services specializing in customer engagement, communications, and business process solutions. Their mission is to deliver innovative, integrated software solutions that enhance customer experiences and optimize business operations. Their purpose is to empower organizations to improve efficiency, increase customer satisfaction, and achieve their strategic goals through cutting-edge technology and tailored support.