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Customer Success Manager

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Enghouse Systems

Sep 7

Applications are closed

  • Job
    Full-time
    Senior Level
  • Dublin

Requirements

  • - Degree is any field or relevant work experience
  • - Minimum of 7 years in direct sales, primarily within the telecommunications industry
  • - Excellent relationship skills and proven contact base in the region required
  • - Experience managing high-value clients with annual sales turnover ranging from €3-5 million
  • - The candidate must hold the appropriate visa or passport to travel throughout Europe
  • - Excellent negotiator, ability to adapt negotiating style to achieve commercial aims
  • - Tenacious and results orientated, take initiative and drives for closure
  • - Results orientated, taking initiative whilst maintaining close attention to detail throughout with proven sales success in OB and Revenue numbers
  • - Strong ability to work in an international environment (both internally and externally)
  • - Action-oriented, self-motivated
  • - Positive attitude and initiative are a must
  • - Must be legally eligible to work in the country without sponsorship

Responsibilities

  • Proactively work directly with small to medium business customers interacting with various levels of management ranging from Directors to C-level executives.
  • Focus on driving customer value and satisfaction through the entire customer life cycle with Enghouse.
  • Responsible to drive the expansion and growth of Enghouse market share by establishing and cultivating contacts in the C-Suite level, resulting in a qualified pipeline of prospective new clients.
  • Traveling within the allocated region (25-50%) to foster business development and meet sales objectives.
  • Leverages external relationships and personal networks to generate sales leads for territory.
  • Identify the health status of accounts and develop plans that drive retention, upsell and cross-sells with customers.
  • Drive customer outcomes with a deep understanding of customers’ success criteria, business drivers, and initiatives.
  • Establish clear business goals, timelines, priorities and metrics for success.
  • Be the voice of the customer by advocating their needs between cross-functional teams to drive a world-class customer experience.
  • Develop and conduct Quarterly Business Reviews to measure progress against goals and evaluate opportunities for improvement.
  • Report into the VP Sales, Networks EMEAA.

FAQs

Do we support remote work?

Yes, we offer a flexible remote work model, with the option for a hybrid arrangement if an office is available at your location.

What industries does the Customer Success Manager focus on?

The Customer Success Manager focuses on various client verticals including Telco, Government, Transport, and Utility.

What are the travel expectations for this role?

The role requires traveling within the allocated region (25-50%) to foster business development and meet sales objectives.

What are the minimum experience requirements for this position?

A minimum of 7 years in direct sales, primarily within the telecommunications industry, is required.

What type of clients will the Customer Success Manager manage?

The Customer Success Manager will be responsible for managing high-value clients with an annual sales turnover ranging from €3-5 million.

What qualifications are needed to apply?

A degree in any field or relevant work experience is required for this position.

Who will the Customer Success Manager report to?

The Customer Success Manager will report to the VP Sales, Networks EMEAA.

Is experience with international clients necessary for this role?

Yes, strong ability to work in an international environment, both internally and externally, is important for this role.

What personal attributes are desired for this position?

The ideal candidate should be action-oriented, self-motivated, tenacious, and results-oriented with a positive attitude.

Are candidates required to have legal work eligibility?

Yes, candidates must be legally eligible to work in the country without sponsorship.

What opportunities for growth does the role offer?

The role provides exciting opportunities for growth and development within a thriving, international company.

Does the company provide benefits?

Yes, we offer a comprehensive benefits package to our employees.

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Enghouse Systems

Technology
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Enghouse is a global provider of software and services specializing in customer engagement, communications, and business process solutions. Their mission is to deliver innovative, integrated software solutions that enhance customer experiences and optimize business operations. Their purpose is to empower organizations to improve efficiency, increase customer satisfaction, and achieve their strategic goals through cutting-edge technology and tailored support.