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Customer Success Manager , Germany - 12 Months Fixed Term

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Spotify

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Berlin
  • Quick Apply

AI generated summary

  • You need a Bachelor's degree, 3 years in digital media, strong ad metrics knowledge, client service skills, fluency in German and English, and proficiency in Excel, PowerPoint, and CRMs.
  • You will manage client relationships, lead campaign setups and optimizations, analyze performance data, provide insights, and collaborate cross-functionally to ensure successful outcomes.

Requirements

  • You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
  • You have a minimum of 3 years experience in digital media, planning and/or buying.
  • You have strong industry knowledge and a desire to grow within the digital media industry.
  • You have a strong understanding of advertising performance metrics and the advertising ecosystem.
  • You have a working knowledge of the programmatic advertising space, including its opportunities and challenges.
  • You have a reputation of providing outstanding customer service.
  • You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
  • You are able to craft impactful sales rationale stories by using data and research.
  • You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.
  • You work effectively with cross-functional teams and all levels of management (internally and externally).
  • You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
  • You possess strong presentation and communication skills.
  • You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.
  • Fluent German and English language, spoken and written is required.
  • Please apply to this role with a cv/resume in English.

Responsibilities

  • Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners.
  • Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
  • Be responsible for the RFP response and media planning strategy across all buying channels.
  • Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
  • Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
  • Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
  • Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
  • Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally).
  • Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations.
  • Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling.
  • Own the post-campaign analysis with takeaways and recommendations to drive repeat business.
  • Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
  • Adhere to internal standard methodology guidelines, processes, and operating cadences.

FAQs

What is the duration of this position?

This is a fixed-term position for 12 months.

What are the main responsibilities of the Customer Success Manager?

The main responsibilities include supporting the sales cycle from RFP submission to campaign optimization, building client relationships, providing consultative service, and leading campaign setup and reporting.

Is there a specific educational background required for this role?

Yes, a Bachelor's degree in Sales, Advertising, Marketing, or Business is preferred.

How much experience is required to apply for this position?

A minimum of 3 years of experience in digital media planning and/or buying is required.

What language skills are necessary for this role?

Fluency in both German and English, spoken and written, is required.

Where is this position based?

This role is based in Berlin, Hamburg, Düsseldorf, Frankfurt, or Munich, Germany.

Are in-person meetings required?

Yes, in-person meetings are required 2-3 times per week.

What skills are necessary for this role?

Strong presentation and communication skills, proficiency in Excel and PowerPoint, and experience with CRMs and other digital media tech systems are necessary.

Will I need to be familiar with programmatic advertising?

Yes, a working knowledge of the programmatic advertising space, including its opportunities and challenges, is essential.

Does Spotify value diversity in the workplace?

Yes, Spotify is an equal opportunity employer and values diverse voices and backgrounds in the workplace.

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Spotify

Passionate music fans. Innovative tech pros. Perfect harmony. Join our band.

Entertainment & Media
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

Spotify is a transformative music streaming platform that has revolutionised the way people listen to music. Their mission is to unlock the potential of human creativity by providing a platform for over a million artists to earn a living from their art while offering billions of fans the opportunity to enjoy and be inspired by it. With a vast library of over 50 million tracks, users can discover, manage, and share music for free, or upgrade to Spotify Premium for an enhanced experience, including offline mode, improved sound quality, and an ad-free listening experience. As the most popular global audio streaming service, Spotify's innovative model has become the largest revenue driver for the music industry, supporting artists and reshaping the music ecosystem.

Culture & Values

  • Innovative

    We move fast and take big risks

  • Sincere

    We have no time for internal politics

  • Passionate

    We revel in what we do

  • Collaborative

    We recognise that we're all in this together

  • Playful

    We don't take ourselves too seriously

Benefits

  • Extensive learning opportunities

    Through our dedicated team, GreenHouse.

  • Flexible share incentives

    Letting you choose how you share in our success.

  • Global parental leave

    Six months off - fully paid - for all new parents.

  • All The Feels

    Our employee assistance program and self-care hub.

  • Flexible public holidays

    Swap days off according to your values and beliefs.