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Customer Success Manager - Premier

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Gearset

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
  • £40K - £60K
  • Cambridge

AI generated summary

  • You have experience in tech SaaS, can simplify complex topics, excel in customer relationships, work with all levels, and collaborate for success.
  • You will ensure customer success by identifying at-risk accounts, supporting implementations, providing solutions, building relationships, and championing customer feedback.

Requirements

  • You have experience working as a Customer Success Manager, or as an Account Manager responsible for retention, ideally within a technical SaaS company
  • Have a technical predisposition and the desire to learn, and the ability to convey complex technical topics with simplicity
  • Driven by a genuine desire to deliver the best for the end user, with a customer-centric approach
  • Enjoy building effective long-term relationships with customers at all levels in organisations, from technical end users, to senior management
  • You’re proactive, and enjoy working with people across the company to deliver great commercial outcomes

Responsibilities

  • You’ll be responsible for ensuring high levels of success and retention for your accounts.
  • You’ll use customer data to proactively identify accounts at risk of churn, engage with them, and get them back on track.
  • Working closely with our sales and technical teams, you’ll support new customers during their initial implementation.
  • Taking a consultative approach, you’ll identify customers’ pain points, and share your technical expertise to create a solution that delivers value.
  • Build strong relationships with key decision makers and product champions, working with them on a regular basis.
  • Be a customer champion, ensuring their views are represented in the company, and driving continual improvement in user satisfaction.

FAQs

What type of companies will I be working with as a Customer Success Manager - Premier?

You will be working with some of the world’s largest and most recognisable brands, such as Sony and DHL, helping them see long term success with Gearset.

What will I be collaborating on with fellow Customer Success Managers in this role?

You will be collaborating on refining and improving processes, as well as experimenting with new technologies and initiatives to continue to drive value for our customers.

What type of team environment can I expect as a Customer Success Manager - Premier?

You can expect to join a supportive and feedback-driven team that values collaboration and communication.

What benefits can I enjoy as part of this role at one of the top 3 tech companies to work for in the UK?

You can enjoy excellent benefits as part of this role, including competitive salary, health insurance, and opportunities for professional development and growth.

Gearset

The complete DevOps solution for every Salesforce team.

Technology
Industry
51-200
Employees
2015
Founded Year

Mission & Purpose

Gearset is the only platform you need for unparalleled Salesforce deployment success, continuous delivery, automated testing and backups. Gearset is the complete Salesforce DevOps solution for Admins, Developers, Architects, and Release Managers building on Salesforce. Accelerate project delivery and improve collaboration with: - Metadata deployments - Fully integrated backup and restore - Data deployments and compliance - Continuous integration and version control - Automated release pipeline - Change monitoring and testing Built on a deep understanding of your Salesforce data and metadata relationships, Gearset is the only solution designed to fully integrate DevOps into your release pipeline. Founded in 2015 by DevOps experts, Gearset is designed to help every Salesforce team apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. With inbuilt intelligence that solves the fundamental challenges of Salesforce DevOps, Gearset is a uniquely reliable solution trusted by more than 1000 companies, including McKesson, Accenture and IBM.