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Customer Success Manager - Remote

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Steer

3mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Product
  • Boston
    Remote

AI generated summary

  • You need 3+ years in B2B SaaS customer success, MarTech exposure, strong communication, technical teaching skills, adaptability, and a positive attitude. Startup and automotive tech experience is a plus.
  • You will build customer relationships, execute success plans, drive retention and revenue, lead webinars, and serve as the main contact to maximize client use of offerings.

Requirements

  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of varying size and complexity.
  • Experience with a MarTech product or selling directly to marketing teams.
  • Proven ability to influence and shift customer perspectives to drive change through feature and product usage.
  • Prior experience teaching technical information to a non-technical audience.
  • Strong customer-facing and presentation skills with the ability to establish credibility with business owners.
  • Positive attitude, empathy, and high energy.
  • Superb written and verbal communication skills.
  • Ability to take initiative and adapt.
  • BA/ BS degree or equivalent experience.
  • Experience in a customer success role at a startup.
  • Experience working in the automotive tech industry.
  • Experience working at a CRM company.

Responsibilities

  • You Will
  • Build strong relationships with our customers to understand their needs and ensure their success with Steer.
  • Build, own, and execute customer success and engagement plans.
  • Own the commercial goals of retention and revenue expansion.
  • Spearhead internal, cross-functional improvement projects.
  • Represent the voice of the customer, and influence the product development roadmap.
  • Empower customers to connect their goals and challenges with the solution in Steer.
  • Leverage behavioral data with Pendo to segment your book of business and develop communication strategies driving the greatest impact at scale.
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
  • Serve as the main point of contact and liaison between clients and the rest of the Steer team.
  • Maintain regular communication with clients to ensure they are maximizing the full potential of Steer's offerings.

FAQs

Do we support remote work?

Yes, this position is fully remote.

What qualifications are required for the Customer Success Manager role?

The role requires 3+ years of B2B SaaS customer success, account management, or consulting experience, along with proven ability to influence customer perspectives and strong communication skills.

Is experience in the automotive tech industry necessary?

While it is not mandatory, experience in the automotive tech industry is considered a nice-to-have for this position.

What does the interview process entail?

The interview process includes an initial screen, a hiring manager interview, a career journey interview, a case study and presentation, followed by reference checks.

Are there opportunities for career growth within the company?

Yes, there are opportunities for career growth and development at Steer.

What benefits does Steer offer?

Steer offers 100% employer-paid medical insurance, flexible PTO, generous parental leave, a 401k plan, a learning stipend, and WFH equipment among other benefits.

What type of work culture can I expect at Steer?

Steer fosters a collaborative and innovative work culture, encouraging diverse backgrounds and authentic self-expression among team members.

Do I need to have a degree to apply for this position?

A BA/BS degree or equivalent experience is required, but we value diverse experiences and invite applicants who may not meet every requirement to apply.

Will I be expected to lead training sessions for customers?

Yes, part of your role will involve leading online webinars, consultations, and one-on-one demos to educate customers about the Steer platform.

How does Steer support employee well-being?

Steer provides 100% employer-paid medical insurance and flexible PTO to support employee well-being.

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Steer

We are a global consultancy working across cities, infrastructure & transport, helping people, places & economies thrive

Consulting
Industry
201-500
Employees
1978
Founded Year

Mission & Purpose

Steer is a UK-based company that operates in the field of transportation and urban planning. They provide consulting services related to transportation infrastructure, sustainable mobility solutions, and urban development. With expertise in areas such as traffic management, public transport, and smart city planning, Steer plays a vital role in shaping efficient and sustainable urban environments. Their focus is on creating innovative solutions that enhance transportation systems, reduce congestion, and contribute to the overall well-being of communities. For specific details about their services and projects, it's recommended to refer directly to the company's official materials.

Culture & Values

  • We are bold

    In an ever-changing world, we have always been a company that evaluates the current situation and is unafraid to make bold decisions. We are continuously challenging ourselves and always learning.

  • We are global

    Our teams are made up of people from across the globe. We embrace diverse cultures and experiences, thriving on these differences. It enables us to share local knowledge on an international scale.

  • We are open

    There is a culture of approachability at Steer; you can talk to anyone, anywhere. We prosper by building relationships and are always interested in hearing each other’s ideas and opinions.

  • We are unique

    We are a mix of experts, specialists and generalists and every single person shapes who we are. At Steer, you can really ‘be yourself’, while we create openness and opportunity to allow you to be the best you can.

  • We are inclusive

    Our role in helping people, places and economies thrive means that we take our social and cultural responsibilities seriously and that they form an important part of our culture and values.

  • We love what we do

    Above all else, we are passionate about our work. We have a tangible sense of pride in the work we deliver, which drives us all to make a difference. A difference that helps people, places and economies thrive.