Customer Success Manager - Scale

Gearset

2mo ago

Applications are closed

Job
Full-time
Junior Level
Sales & Business Development
£35K - £45K
Cambridge

Requirements

You have some experience working in a B2B customer-facing role.
You’ll have familiarity with using systems like Salesforce and Intercom, but you’re not afraid to try new things, and experimenting with new initiatives and technologies.
You’re able to convey complex technical topics with simplicity, and have a strong desire to learn.
You’re a great communicator, and you’re not afraid to be creative and try new approaches to engage with customers.
You’re able to manage your time effectively, and take a systematic approach to your work.
You can build effective relationships with customers at all levels in their organisation, from technical end users to senior management.
Nice to haves:
Experience working in a B2B SaaS company.

Responsibilities

Building relationships with our customers to embed and expand their adoption of Gearset.
You’ll use a mix of technology to interpret customer data and proactively identify groups of accounts at risk of churn, engaging with them to get them back on track.
You’ll be constantly thinking about how we can provide more value to users by using a mix of data platforms, analytics reporting and automation.
Taking a consultative approach, you’ll identify customers’ pain points, and share your technical expertise to create a solution that delivers value.
Working closely with other areas of the business, including product, marketing, and sales, you’ll manage the relationship, and work together to give our customers the best solutions for their problems.
Be a customer champion, ensuring their views are represented in the company, and driving continual improvement in user satisfaction.

FAQs

What will be my main responsibilities as a Customer Success Manager - Scale?

Your main responsibilities will include crafting tailored strategies to drive Gearset adoption, refining processes, exploring innovative technologies, owning initiatives to help customers make the most of Gearset, and becoming a trusted technical advisor on Gearset and Salesforce DevOps.

What skills will I develop in this role?

In this role, you will develop skills in customer facing, project management, stakeholder management, customer research, and data analytics.

What kind of support can I expect from the team?

You can expect to join a supportive team that provides feedback and guidance to help you succeed in your role as a Customer Success Manager - Scale.

What benefits can I expect as part of one of the top 3 tech companies to work for in the UK?

You will enjoy excellent benefits as part of one of the top 3 tech companies to work for in the UK, which will be outlined in your employment package.

Gearset

The complete DevOps solution for every Salesforce team.

Technology

Industry

51-200

Employees

2015

Founded Year

Mission & Purpose

Gearset is the only platform you need for unparalleled Salesforce deployment success, continuous delivery, automated testing and backups. Gearset is the complete Salesforce DevOps solution for Admins, Developers, Architects, and Release Managers building on Salesforce. Accelerate project delivery and improve collaboration with: - Metadata deployments - Fully integrated backup and restore - Data deployments and compliance - Continuous integration and version control - Automated release pipeline - Change monitoring and testing Built on a deep understanding of your Salesforce data and metadata relationships, Gearset is the only solution designed to fully integrate DevOps into your release pipeline. Founded in 2015 by DevOps experts, Gearset is designed to help every Salesforce team apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. With inbuilt intelligence that solves the fundamental challenges of Salesforce DevOps, Gearset is a uniquely reliable solution trusted by more than 1000 companies, including McKesson, Accenture and IBM.