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Customer Success Manager - Spain/Italy

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Madrid
  • Quick Apply

AI generated summary

  • You must have a degree in a relevant field, 3 years of digital experience, Spanish & Italian fluency, analytical skills, basic CSS/HTML knowledge, strong soft skills, and the ability to travel.
  • You will manage client portfolios, foster relationships, train major accounts, support testing campaigns, analyze data for optimization, minimize churn, and assist Sales in onboarding new clients.

Requirements

  • University degree in Engineering, Business, Economics or Marketing
  • Minimum of 3 years working experience in a related digital field
  • Excellent verbal and written communication skills in Spanish & Italian
  • Analytical thinker who is able to translate complex data into profitable testing ideas
  • Basic knowledge of CSS and HTML is required. Javascript is a plus
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
  • Ability to travel

Responsibilities

  • Be responsible for the management of a customer portfolio following implementation
  • Help build loyalty by creating an excellent relationship with existing customers
  • Undertake operational and methodological training for major accounts
  • Support clients in creating and implementing tests and personalization campaigns
  • Analyze and identify new areas for optimization following data analysis. Previous experience with CRO tools is a plus (ABTasty, Content Square, Optimize, Optimizely, Kameleoon, VWO, etc...)
  • Maximize your portfolio’s expansion while minimizing churn and contraction
  • Help the Sales team with the onboarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)

FAQs

What is the location for this Customer Success Manager position?

The position is based in our Madrid office, Spain.

Is this position full-time?

Yes, this is a permanent full-time contract.

How many days a week can I work remotely?

You can work remotely up to 3 days a week.

What qualifications are required for this role?

A university degree in Engineering, Business, Economics, or Marketing is required, along with a minimum of 3 years of experience in a related digital field.

What languages do I need to be proficient in for this job?

You must have excellent verbal and written communication skills in Spanish and Italian.

Is there travel required in this position?

Yes, the ability to travel is required for this role.

What skills are advantageous for this position?

Previous experience with CRO tools, analytical thinking, basic knowledge of CSS and HTML, and strong soft skills are advantageous.

Will I receive training in this role?

Yes, you will undertake operational and methodological training for major accounts as part of your responsibilities.

What opportunities for growth does AB Tasty offer?

AB Tasty offers continuous education and unique career opportunities to enhance learning and advance your career.

Are there team-building activities?

Yes, AB Tasty organizes various fun events, including team games, drinks, yoga classes, and parties.

What is the company's approach to managing employees?

AB Tasty practices a no micromanaging approach, giving employees ownership and trust over their tasks and responsibilities.

The customer experience optimization company.

Technology
Industry
201-500
Employees
2009
Founded Year

Mission & Purpose

Today’s customer journey is complex. We help companies optimize it every step of the way. AB Tasty is the platform for customer experience optimization, with features like experimentation, personalization, and product optimization to streamline your users along the buyer journey. Whether your KPI is a fast conversion, a subscription, or frequency of use, our platform is built to optimize every digital touchpoint from paid landing page to mobile checkout. Our backend does the heavy lifting, with components like advanced data collection, industry-leading statistical models, and machine learning. Our interface, on the other hand, is built for ease-of-use and optimized around the inimitable input of human creativity to let you deploy winning experiences—fast. AB Tasty is a global provider of customer experience optimization software, with 10 offices around the world and more than 240 employees. Current customers include Ashley Furniture, Kiehl's, Sephora, USA Today, YSL Beauty, and over 900 others.