FAQs
What is the role of a Customer Support Administrator at Element Fleet Management?
The Customer Support Administrator is responsible for tracking all orders throughout the ordering process for clients, ensuring timely and accurate status updates of vehicle orders, and maintaining effective communication with suppliers.
What qualifications are required for this position?
A High School Diploma is required, while a 2- or 4-year degree is preferred. Additionally, 2-3 years of experience in Fleet Management and/or Vendor Management is required.
What skills are important for a Customer Support Administrator?
Important skills include intermediate proficiency in Excel (including VLOOKUP and Pivot Tables), excellent verbal and written communication skills, strong customer service abilities, and problem-solving skills.
What does a typical day look like for someone in this role?
A typical day involves working with upfitters, suppliers, and dealers to gather order information, maintaining relationships with vendors, and responding to Service Cloud cases from customers, ensuring a high on-time closure rate.
What is the salary range for this position?
The hiring base salary range for the Customer Support Administrator position is $49,800 to $67,210 annually, depending on the individual's qualifications, skills, experience, alignment with market data, and internal equity.
What benefits are offered to employees?
Element Fleet Management offers a culture of innovation and empowerment, comprehensive health and welfare benefits, paid time-off programs including vacation, sick leave, and holidays.
Is there a background check required for this position?
Yes, applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
How does Element Fleet Management approach diversity and inclusion?
Element Fleet Management is committed to diversity, equity, inclusion, and belonging and considers all qualified applicants for employment without regard to various protected factors.
What is the work environment like at Element?
Element fosters a culture of innovation, empowerment, decision-making, and accountability, ensuring that employees feel they can make a difference.
Are there accommodations available during the application process?
Yes, disability-related accommodations during the application and interview process are available upon request. Applicants can contact talentacquisition@elementcorp.com or call (800) 665-9744 for assistance.