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Customer Support Administrator

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Element Fleet Management

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Mississauga
  • Quick Apply

AI generated summary

  • You need a high school diploma (degree preferred), 2-3 years in fleet/vendor management, intermediate Excel skills, and excellent communication and customer service abilities.
  • You will track orders, update systems, collaborate with vendors, ensure timely information flow, maintain supplier relationships, and resolve customer inquiries efficiently.

Requirements

  • High School Diploma, 2- or 4-year degree preferred
  • 2-3 Years of experience in Fleet Management and/or Vendor Management
  • Excel- Intermediate User (VLOOKUP Formulas, Pivot Tables)
  • Excellent verbal and written communication skills
  • Excellent Customer Service skills
  • Internally, This role is called, Associate Status*

Responsibilities

  • As the Administrator, you will provide timely and accurate status of all orders throughout the ordering process for our clients. Responsible for tracking all assets from order entry through delivery and ensure that relevant information is clearly reflected in Element’s systems for internal and external use.
  • Effectively work with upfitters, suppliers and dealers to collect and record the most up to date information regarding the progression of a vehicle order through delivery and plate issuance. This includes but not be limited to: data extraction from vendor website, data input in to Elements system, documentation and follow-up related to the acquisition of the asset.
  • Establish and maintain good working relationships with suppliers.
  • Provide direction to our vendor partners regarding Elements expectations of their role in the end-to-end order process.
  • Answer Service Cloud cases from internal/external customers with +90% On Time Target Closure rate.

FAQs

What is the job title for this position?

The job title for this position is Customer Support Administrator (Associate, Status).

What are the primary responsibilities of the Customer Support Administrator?

The primary responsibilities include providing timely and accurate status of all orders, tracking assets from order entry through delivery, and ensuring relevant information is recorded in Element’s systems.

What qualifications are required for this position?

A High School Diploma is required, with a 2- or 4-year degree preferred, along with 2-3 years of experience in Fleet Management and/or Vendor Management.

What skills are needed for this role?

The role requires excellent verbal and written communication skills, customer service skills, and intermediate proficiency in Excel (including VLOOKUP and Pivot Tables).

Is there an expected closure rate for Service Cloud cases?

Yes, the target closure rate for Service Cloud cases from internal/external customers is +90% On Time.

What benefits are offered to employees in this position?

Employees receive comprehensive health and welfare benefits, paid time-off programs, and a culture of innovation and accountability.

What is the salary range for this position?

The hiring base salary range for this position is $49,800 to $67,210 annually, depending on individual knowledge, skills, experience, and market alignment.

Are there opportunities for career advancement?

Yes, Element fosters a culture where employees can make a difference, which may lead to opportunities for career advancement.

Is a background check required for this position?

Yes, applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

How does Element Fleet Management address diversity and inclusion?

Element Fleet Management is committed to diversity, equity, inclusion, and belonging, and considers all qualified applicants without regard to legally-protected factors.

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Element Fleet Management

Making fleets safer, smarter and more productive.

Finance
Industry
1001-5000
Employees
1946
Founded Year

Mission & Purpose

Element Fleet Management (TSX: EFN) is a global leader in fleet management, driven by a single Purpose: to Move the world through intelligent mobility. We provide a superior client experience and tailored mobility solutions, along with deep and broad expertise to help our clients achieve extraordinary results. As fleet experts, we make the complicated simple for our clients, allowing them to focus on their business. Put your fleet in the hands of our dedicated professionals, who will help you reduce your costs, navigate the ever-changing landscape of , and manage your business across the entire fleet lifecycle.