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Customer Support Administrator

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Element Fleet Management

Sep 19

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Mississauga
  • Quick Apply

AI generated summary

  • You should have a high school diploma (2-4 yr degree preferred), 2-3 years in fleet/vendor management, Excel proficiency (VLOOKUP, Pivot Tables), and strong communication and customer service skills.
  • You will track vehicle orders, maintain data accuracy, liaise with suppliers, update systems, and ensure timely resolution of customer inquiries in Service Cloud with a focus on meeting targets.

Requirements

  • High School Diploma, 2- or 4-year degree preferred
  • 2-3 Years of experience in Fleet Management and/or Vendor Management
  • Excel- Intermediate User (VLOOKUP Formulas, Pivot Tables)
  • Excellent verbal and written communication skills
  • Excellent Customer Service skills
  • Internally, This role is called, Associate Status

Responsibilities

  • - Provide timely and accurate status of all orders throughout the ordering process for our clients.
  • - Responsible for tracking all assets from order entry through delivery and ensure that relevant information is clearly reflected in Element’s systems for internal and external use.
  • - Effectively work with upfitters, suppliers and dealers to collect and record the most up to date information regarding the progression of a vehicle order through delivery and plate issuance.
  • - This includes but not be limited to: data extraction from vendor website, data input into Elements system, documentation and follow-up related to the acquisition of the asset.
  • - Establish and maintain good working relationships with suppliers.
  • - Provide direction to our vendor partners regarding Elements expectations of their role in the end-to-end order process.
  • - Answer Service Cloud cases from internal/external customers with +90% On Time Target Closure rate.

FAQs

What qualifications are required for the Customer Support Administrator position?

The position requires a High School Diploma, with a 2- or 4-year degree preferred. Additionally, 2-3 years of experience in Fleet Management and/or Vendor Management is needed.

What skills are necessary for this role?

Applicants should have excellent verbal and written communication skills, strong customer service skills, and be an intermediate user of Excel (including VLOOKUP formulas and pivot tables).

What will my main responsibilities be as a Customer Support Administrator?

Your main responsibilities will include tracking vehicle orders from entry through delivery, collecting and recording information from upfitters, suppliers, and dealers, and responding to Service Cloud cases from internal and external customers.

What is the expected closure rate for Service Cloud cases?

The position aims for a +90% On Time Target Closure rate for Service Cloud cases.

How does Element Fleet Management promote company culture?

Element promotes a culture of innovation, empowerment, decision-making, and accountability.

Will I need to undergo a background check?

Yes, applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Are there any additional benefits offered beyond salary?

Yes, Element offers comprehensive health and welfare benefits, as well as paid time-off programs, including vacation, sick leave, and holidays.

Does Element Fleet Management support diversity and inclusion?

Yes, Element is committed to diversity, equity, inclusion, and belonging and considers all qualified applicants regardless of protected factors.

Is experience in Fleet Management necessary for this role?

While it's preferred, the job requires 2-3 years of experience in Fleet Management and/or Vendor Management.

What kind of relationship will I need to establish with vendors?

You will need to establish and maintain good working relationships with suppliers and provide them with clear direction regarding Element’s expectations in the order process.

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Element Fleet Management

Making fleets safer, smarter and more productive.

Finance
Industry
1001-5000
Employees
1946
Founded Year

Mission & Purpose

Element Fleet Management (TSX: EFN) is a global leader in fleet management, driven by a single Purpose: to Move the world through intelligent mobility. We provide a superior client experience and tailored mobility solutions, along with deep and broad expertise to help our clients achieve extraordinary results. As fleet experts, we make the complicated simple for our clients, allowing them to focus on their business. Put your fleet in the hands of our dedicated professionals, who will help you reduce your costs, navigate the ever-changing landscape of , and manage your business across the entire fleet lifecycle.