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Customer Support Agent - French speaking

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Fastned

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Business, Operations & Strategy
  • Amsterdam
  • Quick Apply

AI generated summary

  • You must be fluent in French and English, available 32+ hours/week, have customer service experience (Zendesk is a plus), enjoy interacting with people, follow processes, and be results-driven.
  • You will address customer queries in French and English via various channels, identify needs, update databases, and collaborate with teams to improve services and features.

Requirements

  • You are fluent in both French & English;
  • Available to work at least 32 hours per week;
  • You've gained at least first customer service experience already (experience with Zendesk is a plus);
  • You genuinely enjoy interacting with people, both over the phone and in writing;
  • You follow processes and, at the same time, proactively share ideas on how to improve them;
  • You are results-driven and stress resistant.

Responsibilities

  • As our French & English speaking Customer Support Agent, you'll be answering queries and providing support to our customers via phone, email, WhatsApp, and our app.
  • You'll use your excellent communication skills to identify customer needs and help them navigate our features and services.
  • You'll also be responsible for updating our internal databases with feedback about technical issues, feature requests, and other useful information to help us continuously improve our offerings.
  • Not only that, but you'll have the opportunity to collaborate with different teams to help shape the future and follow through on projects.

FAQs

What is the primary language requirement for this position?

The primary language requirements for this position are fluency in both French and English.

What are the working hours for the Customer Support Agent position?

Candidates must be available to work at least 32 hours per week.

Is previous customer service experience required?

Yes, candidates should have gained at least some customer service experience; experience with Zendesk is a plus.

What type of communication skills are needed for this role?

Excellent communication skills are needed to identify customer needs and assist them via phone, email, WhatsApp, and the app.

Are there opportunities for training and development?

Yes, there is a training and development budget of €3,000 per year per employee for professional growth.

Does Fastned offer employee benefits?

Yes, benefits include a stock option plan, an attractive pension plan, daily vegetarian lunches, access to the electric vehicle fleet, and family-friendly policies.

What is the company culture like at Fastned?

Fastned promotes an innovative and collaborative culture, focusing on sustainability and employee contributions to improve technology and processes.

How can I apply for the Customer Support Agent position?

Interested candidates can apply by sending their CV and a motivation letter explaining why they are excited about joining Fastned.

Does Fastned promote diversity and inclusion?

Yes, Fastned stands for equity and inclusion, welcoming applications from individuals of all backgrounds and identities.

Are there team-building events at Fastned?

Yes, Fastned organizes fun events year-round, including Christmas parties and a yearly trip abroad for employees.

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Fastned

We build a network of scalable fast charging stations for all electric vehicles, powered by 100% renewable energy

Energy
Industry
51-200
Employees
2012
Founded Year

Mission & Purpose

Fastned is building the world's first network of fast charging stations where all electric cars can charge. Our mission is to give freedom to electric drivers and accelerate the transition to sustainable mobility. Our goal is a European network of a 1000 fast charging stations on prime locations, where all electric vehicles can charge with renewable energy from the sun and wind.