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Customer Support-BMS,HVAC Domain

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Carrier

24d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Bangalore

AI generated summary

  • You should have a bachelor’s or master’s degree and 2-4 years of experience in the BMS or HVAC domain.
  • You will provide technical support, respond to customer inquiries, assist with training and documentation, and coordinate service activities among customers and staff.

Requirements

  • Education Preferred: Bachelors / master’s degree.
  • Experience Required: Minimum 2-4 years of experience is required.

Responsibilities

  • - Works under general supervision to provide product and technical support.
  • - Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
  • - Assists with conducting technical training and product briefing with customers, vendors and company representatives.
  • - Assists with drafting technical documentation to improve the level of on-site maintenance and timely processing of product fault.
  • - Coordinates technical service activities between customers, customer service representatives, sales representatives, and field staff.

FAQs

What is the location of the job?

The job is located at RGA Tech Park, 2nd floor Block-2, Survey # 31/1, Chikkannhelli Village, Varthur Hobli, Bangalore East Taluk, Bangalore - 560035, India.

What is the job title?

The job title is Customer Support-BMS, HVAC Domain.

What type of employment is offered for this position?

This position is a full-time employment opportunity.

What educational qualifications are preferred for this role?

A Bachelor's or Master's degree is preferred for this role.

How much work experience is required for this position?

A minimum of 2-4 years of experience is required for this role.

What are the primary responsibilities of this position?

The primary responsibilities include providing product and technical support, responding to customer inquiries, conducting technical training, drafting technical documentation, and coordinating technical service activities.

What benefits does Carrier offer to its employees?

Carrier offers competitive benefits programs including flexible schedules, parental leave, professional development opportunities, and an Employee Assistance Programme.

Are there opportunities for career development in this role?

Yes, the role provides opportunities for professional development and career advancement.

Is Carrier an equal opportunity employer?

Yes, Carrier is an Equal Opportunity/Affirmative Action Employer and considers all qualified applicants without regard to various protected classes.

Is technical training part of the job responsibilities?

Yes, assisting with conducting technical training and product briefing is part of the job responsibilities.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.