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Customer Support Executive (Emiratization)

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SellAnyCar.com

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Dubai
  • Quick Apply

AI generated summary

  • You must be a UAE national, fluent in Arabic and English, with strong interpersonal skills, problem-solving abilities, and CRM proficiency. Previous customer service experience and a bachelor's degree are preferred.
  • You will handle customer inquiries, resolve issues efficiently, maintain records, collaborate with teams, stay informed on products, escalate priority issues, and gather feedback for improvements.

Requirements

  • UAE national (as part of our Emiratization initiative)
  • Excellent verbal and written communication skills in both Arabic and English
  • Strong interpersonal skills with a friendly, empathetic, and patient demeanor
  • Proven ability to handle challenging situations with tact and professionalism
  • Proficiency in MS Office and familiarity with CRM systems
  • Exceptional problem-solving and decision-making abilities
  • Excellent time management and organizational skills
  • Bachelor's degree preferred
  • Previous customer service experience is a plus
  • In-depth knowledge of UAE culture and business practices
  • Ability to work flexible hours, including weekends and holidays as required
  • Strong commitment to continuous learning and self-improvement

Responsibilities

  • Serve as the primary point of contact for customer inquiries, concerns, and requests via phone, email, and in-person interactions
  • Provide prompt, friendly, and efficient resolution to customer issues, ensuring high levels of customer satisfaction
  • Maintain accurate records of customer interactions and transactions using our CRM system
  • Collaborate with other departments to address complex customer needs and improve service processes
  • Stay updated on company products, services, and policies to provide accurate information to customers
  • Identify and escalate priority issues to relevant departments as necessary
  • Participate in ongoing training and development programs to enhance customer service skills
  • Contribute to a positive team environment and support colleagues as needed
  • Assist in gathering customer feedback and insights to help improve products and services

FAQs

Is this position open to non-UAE nationals?

No, this position is exclusively open to UAE nationals as part of our Emiratization initiative.

What are the primary responsibilities of the Customer Support Executive?

The primary responsibilities include serving as the main point of contact for customer inquiries, providing prompt and friendly resolution to customer issues, maintaining accurate records of customer interactions, and collaborating with other departments to address complex customer needs.

What qualifications are required for this role?

Candidates must be UAE nationals, possess excellent verbal and written communication skills in both Arabic and English, have strong interpersonal skills, proficiency in MS Office and familiarity with CRM systems, and a commitment to continuous learning. A bachelor's degree and previous customer service experience are preferred.

What is the work schedule for this position?

The work schedule is flexible, including the possibility of working weekends and holidays as required.

Is previous customer service experience mandatory for this role?

Previous customer service experience is a plus, but not mandatory. The ideal candidate should demonstrate a strong commitment to delivering exceptional customer experiences.

Will there be training provided for this position?

Yes, there will be ongoing training and development programs to enhance customer service skills.

What languages are required for this role?

Candidates must have excellent verbal and written communication skills in both Arabic and English.

What traits are ideal for a Customer Support Executive in this role?

Ideal traits include a friendly, empathetic, and patient demeanor, the ability to handle challenging situations tactfully, and exceptional problem-solving and decision-making abilities.

How does this role contribute to the company?

This role contributes to the company by ensuring high levels of customer satisfaction, gathering customer feedback, and improving service processes, thereby enhancing overall customer experiences.

What tools or software will I need to be familiar with?

Proficiency in MS Office and familiarity with CRM systems are required for this position.

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SellAnyCar.com

We buy any car in 30 minutes.

Retail & Consumer Goods
Industry
201-500
Employees

Mission & Purpose

SellAnyCar.com is the Middle East's first and largest car buying service, which offers FREE and instant online car valuation, FREE car inspection, a GUARANTEE to purchase ANY car within 30 minutes, pay you immediately and take care of all the paperwork. Whatever the make, model, age or condition – SellAnyCar.com will buy any car. Entrepreneur magazine Middle East awarded SellAnyCar.com as the "Fastest Growing Company in the Middle East"​. It has also been awarded by Arabian Business magazine as "Digital Business of the Year"​, while the National newspaper sees it among a handful of tech companies to "have the potential to break the $1bn barrier"​. In May 2015, SellAnyCar.com has additionally been recognised as "Technology Innovator of the Year"​ in Saudi Arabia, in the presence of HRH Prince Khaled bin Alwaleed bin Talal Al Saud. Saygin Yalcin, Founder & CEO of SellAnyCar.com, says that “Selling a car used to be a lengthy and risky process. Consumers were not sure about their car’s real values, needed to arrange too many appointments with time-wasters or might have ended up getting ripped off. SellAnyCar.com makes selling any car easy, fair and quick. You can literally find out your car’s value within 15 seconds, sell your car and get paid during your lunch break. We are located in all major cities all over the country and are the biggest car buyer in the region.”