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Customer Support Officer (Turkey)

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FxPro

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Dubai
  • Quick Apply

AI generated summary

  • You need a bachelor's degree in Business Admin or related field, computer literacy, adaptability, proactivity, native Turkish, and good English skills.
  • You will assist clients via phone, chat, and email, verify accounts, resolve funding issues, maintain client records, gather feedback, and handle live chat tickets in designated languages.

Requirements

  • Bachelor’s degree in Business Administration or any related field
  • Computer literacy with good command of Google apps
  • Ability to work under pressure, face constant challenges, adapt to changes
  • Keep pro-active position in running a business
  • Native Turkish with good English command

Responsibilities

  • Deliver Service and Support to clients through Live Chat, email and phone, providing support by identifying problems and offering solutions – as needed
  • Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department
  • Contacting clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile
  • Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods Supporting them with completing this process and offering/suggesting alternatives
  • Maintain relationships with higher value clients as needed to ensure the smooth continuation of business
  • Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary
  • Ensure client records are kept up to date and all communication and guidance provided to clients is recorded
  • Contact clients for any pending matters related to their accounts
  • Anything else that the head of the department deems necessary
  • Handling the tickets in the live chats in the designated languages

FAQs

What is the job title for this position?

The job title is Customer Support Officer (Turkey).

Where is FxPro located?

FxPro has offices in Limassol, London, Monaco, Nassau, and Dubai.

What kind of work environment does FxPro offer?

FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, providing an exciting and dynamic workplace.

What are the primary responsibilities of the Customer Support Officer?

The primary responsibilities include delivering service and support to clients via Live Chat, email, and phone, contacting clients for account verification, assisting clients with account funding, maintaining relationships with higher-value clients, collecting feedback, and ensuring client records are up to date.

What educational qualifications are required for this position?

A Bachelor’s degree in Business Administration or a related field is required.

What language skills are necessary for this role?

Candidates must be native Turkish speakers with a good command of English.

How is the compensation package for this position?

The position offers a competitive compensation package.

How many days off and sick leaves are provided annually?

Employees receive 24 days off and 15 sick leaves annually.

Does FxPro provide any corporate benefits?

Yes, FxPro offers a corporate insurance plan, snacks and beverages, birthday certificates, and visa/work permit support.

Is experience in customer support necessary for this role?

While specific customer support experience is not mentioned, the ability to handle client interactions and provide solutions is essential.

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FxPro

FxPro - A company you won’t outgrow! Our clients invest in markets – We invest in people. Apply!

Finance
Industry
51-200
Employees
2006
Founded Year

Mission & Purpose

Founded in 2006, FxPro has grown to become a leading online broker, with over 110+ UK and international awards, offering Contracts for Difference (CFDs) and Spread Betting* on 6 asset classes including Forex, Futures, Shares, Spot Indices, Spot Metals, and Spot Energies, to clients in more than 170 countries worldwide. FxPro Group Limited is the holding company of FxPro Financial Services Ltd, FxPro UK Limited and FxPro Global Markets Ltd. FxPro UK Limited is authorised and regulated by the Financial Conduct Authority (registration no. 509956). FxPro Financial Services Ltd is authorised and regulated by the Cyprus Securities and Exchange Commission (licence no. 078/07) and authorised by the Financial Sector Conduct Authority ('FSCA') (authorisation no. 45052). FxPro Global Markets Ltd is authorised and regulated by the SCB (license no. SIA-F184). We provide traders with free educational resources, exclusive trading tools and world-class 24/5 customer support. Demo accounts allow traders to practise trading and gain experience in a risk-free environment. *Spread Betting is only available to clients of FxPro UK Limited who reside in the United Kingdom.