FAQs
What is the location for the Customer Support Representative position?
The position is located in Lisbon, Portugal.
What languages are required for this role?
Native-level proficiency in Hungarian and fluency in English (B2) are required.
What prior experience is preferred for this position?
At least 6 months of experience in customer service is preferred.
What key responsibilities will I have as a Customer Support Representative?
You will address and resolve client inquiries, maintain knowledge of products and services, document interactions, and deliver consistent customer satisfaction.
Are there opportunities for professional development?
Yes, the company offers tools, training, and guidance to support your professional development.
What skills are necessary for this position?
Strong communication and negotiation skills, a calm and resourceful personality, and computer literacy, particularly with Microsoft Office, are necessary.
What kind of work environment can I expect?
You can expect a positive, multicultural work environment that encourages growth and collaboration.
What kind of remuneration can I expect?
Competitive remuneration is based on experience and performance.
Is previous experience in customer service mandatory?
While at least 6 months of customer service experience is preferred, it is not explicitly mandatory.
What is the employment type for this role?
This position is full-time.
What is the main goal of the Customer Support Representative?
The main goal is to deliver exceptional service to clients, ensuring their queries are handled promptly and effectively, and to achieve high customer satisfaction.