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Customer Support Representative with Czech

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must have native Hungarian and B2 English, 6 months of customer service experience, strong communication skills, a calm demeanor, and proficiency in Microsoft Office.
  • You will resolve client inquiries, provide product information, document interactions, and ensure consistent customer satisfaction with a focus on quality service.

Requirements

  • Native-level proficiency in Hungarian and fluency in English (B2).
  • At least 6 months of experience in customer service (preferred).
  • Strong communication and negotiation skills, with a calm, resourceful personality.
  • Computer literacy with proficiency in Microsoft Office.

Responsibilities

  • Address and resolve client inquiries with optimal solutions and advice.
  • Maintain up-to-date knowledge of products and services, sharing clear, accurate information with customers.
  • Document interactions and maintain records to keep processes efficient and well-organized.
  • Deliver consistent customer satisfaction with a commitment to quality results.

FAQs

What is the location for the Customer Support Representative position?

The position is located in Lisbon, Portugal.

What languages are required for this role?

Native-level proficiency in Hungarian and fluency in English (B2) are required.

What prior experience is preferred for this position?

At least 6 months of experience in customer service is preferred.

What key responsibilities will I have as a Customer Support Representative?

You will address and resolve client inquiries, maintain knowledge of products and services, document interactions, and deliver consistent customer satisfaction.

Are there opportunities for professional development?

Yes, the company offers tools, training, and guidance to support your professional development.

What skills are necessary for this position?

Strong communication and negotiation skills, a calm and resourceful personality, and computer literacy, particularly with Microsoft Office, are necessary.

What kind of work environment can I expect?

You can expect a positive, multicultural work environment that encourages growth and collaboration.

What kind of remuneration can I expect?

Competitive remuneration is based on experience and performance.

Is previous experience in customer service mandatory?

While at least 6 months of customer service experience is preferred, it is not explicitly mandatory.

What is the employment type for this role?

This position is full-time.

What is the main goal of the Customer Support Representative?

The main goal is to deliver exceptional service to clients, ensuring their queries are handled promptly and effectively, and to achieve high customer satisfaction.

This company was establish to help professionals that has lost their job in regaining employment through collaboration!

Human Resources
Industry
1-10
Employees
2020
Founded Year

Mission & Purpose

Wibit Computer Services provides tailored IT solutions, including managed IT services, cybersecurity, and infrastructure support, designed to enhance the efficiency and security of their clients' operations. Their ultimate mission is to deliver high-quality, reliable technology services that enable businesses to operate smoothly and securely in an increasingly digital world. The company's purpose is to be a trusted partner in helping organisations optimise their IT systems and mitigate risks, ensuring they can focus on their core business objectives.