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Customer Support Specialist (f/m/d)

H

Hive

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Berlin

AI generated summary

  • You should have 1-3 years of customer-related experience, a hands-on mentality, process design skills, excellent communication, and fluency in English plus one other language (C1).
  • You will assist customers with support, solve technical issues, review transactions, identify process improvements, and collaborate with product and tech teams to enhance customer experience.

Requirements

  • Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment
  • 1-3 years experience, customer-related experience is a plus
  • Relentless drive and hands-on entrepreneurial mentality
  • Experience in being part of technical projects is a plus
  • Experience in designing, building, and executing new processes
  • Clear, professional, and informative written and verbal communication style
  • Excellent organization, time management, and prioritization skills
  • Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
  • Fluent in English and at least one of the following languages (minimum C1): German, Italian, French

Responsibilities

  • Front line support: assisting all customers by delivering the best customer support possible, helping them to understand and solve operational challenges
  • Proactively communicating to go above and beyond for our first customers in a new city
  • Problem-solving technical issues and prioritizing: working with the tech team to build cases and prioritize them ensuring our customers have a smooth resolution when it comes to technical bugs
  • Ensuring all transactions through the app is smooth sailing by reviewing all orders, whilst improving these processes for scaling
  • Analyze Hive customer processes to identify improvement opportunities, drive their implementation and scale them globally.
  • Be the voice of customers with the product and tech team and work closely with these teams to design new processes as Hive evolves and grows.

FAQs

What qualifications are required for the Customer Support Specialist position?

The position requires 1-3 years of customer-related experience, strong communication skills, excellent organization and time management, and fluency in English and at least one other language (German, Italian, or French) at a minimum C1 level.

Is previous experience in technical projects necessary for this role?

While not required, having experience in technical projects is considered a plus for this role.

What kind of work environment can I expect at Hive?

You can expect a positive and inspiring work atmosphere that emphasizes trust, collaboration, empowerment, and constructive feedback.

How will my contributions be valued in this position?

Hive offers attractive compensation, including virtual employee stock options and additional benefits, to ensure that you feel valued for your work.

What kind of support does Hive offer for employee well-being?

Hive supports employee well-being with 30 vacation days annually, a monthly wellness and productivity budget, and the opportunity for a sabbatical after three years.

Are there opportunities for professional growth within the company?

Yes, Hive fosters an entrepreneurial culture that encourages growth and development alongside the company's expansion.

Where are the offices located?

Hive has offices in several cities including Berlin, Paris, Milan, London, and Madrid.

What is Hive's mission?

Hive’s mission is to enhance commerce operations for brands, consumers, and ops partners by combining powerful technology with a network of leading operations providers.

How does Hive support new employees' setup?

Hive provides the operating system and hardware of your choice, along with any additional tech equipment needed to help you perform your best work.

How does the company promote diversity and inclusion?

Hive is committed to fostering diversity in every team and encourages applications from all backgrounds, ensuring an inclusive workplace where everyone can be their true selves.

H

Hive

Cloud-based AI solutions for understanding content

Technology
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software powered by proprietary AI models and datasets, unlocking breakthrough applications for critical business needs with deep learning and generative AI. Collectively, Hive's technology is transforming approaches to platform integrity / content moderation (including AI-generated content detection), brand protection, sponsorship measurement, context-based ad targeting, and more. Hive has raised over $120M from leading investors, including General Catalyst, 8VC, Tomales Bay Capital, and Glynn Capital. In April 2021, Hive announced a $50M Series D at a $2B valuation. The San Francisco-based company has 200+ full-time employees globally, in addition to a distributed workforce of more than 5 million global contributors that supports data labeling operations.