Logo of Huzzle

Home

Matches

Explore

Manage

Customer Technical Support Engineer - India

image

Ocean Technologies Group

5d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • India
    Remote

AI generated summary

  • You need 3-5 years in B2B tech support, strong database/network knowledge, proficiency in MS Office/ERP/CRM, basic SQL, and excellent communication skills in multiple languages.
  • You will provide exceptional customer support, maintain product knowledge, document issues, support sales, gather feedback, and oversee system services to ensure optimal service delivery.

Requirements

  • Professional Experience: 3-5 years in B2B customer success or technical support, with a solid understanding of database structures and network infrastructures.
  • Technical Skills: Proficiency in MS Office, ERP, CRM systems, and basic SQL knowledge. Expertise in diagnosing and resolving complex technical issues.
  • Customer Service Excellence: Adept at engaging with customers, providing effective problem-solving and training, and managing critical issues to enhance the customer experience.
  • Communication: Exceptional verbal and written communication skills, with the ability to articulate complex technical details in multiple languages.

Responsibilities

  • Customer Support Excellence: Provide exceptional support and training for OTG software and services, quickly resolving critical issues to boost customer satisfaction.
  • Technical Expertise: Maintain up-to-date knowledge on all OTG products, document bugs, and suggest improvements to enhance user experience and functionality.
  • Sales Support: Enhance sales initiatives with your technical insights, helping to identify opportunities and mitigate risks for business growth.
  • In-depth Product Knowledge: Master the OTG Crew portfolio, delivering expert customer service through your comprehensive product understanding.
  • Documentation and Reporting: Gather customer feedback, relay crucial information to product teams, and ensure accurate tracking of all support activities.
  • Operational Management: Oversee vital system services, address discrepancies promptly, and keep customer databases up to date for optimal service delivery.

FAQs

Do we support remote work?

Yes, we are a remote-first organization, so you can work from anywhere in India.

Do we offer health insurance?

Yes, we provide comprehensive health insurance coverage that includes family-inclusive options and coverage for pre-existing diseases.

What is the required professional experience for this role?

We are looking for candidates with 3-5 years of experience in B2B customer success or technical support.

Are there any specific technical skills required?

Yes, proficiency in MS Office, ERP, CRM systems, and basic SQL knowledge is required.

Will there be opportunities for training on the products?

Yes, you will provide exceptional support and training for OTG software and services as part of your role.

Is there any support for accident or disability insurance?

Yes, we offer extensive accident and disability insurance coverage for our employees.

What kind of wellness programs are available?

We provide annual health check-ups, unlimited premium consultations with top doctors, and regular wellness programs.

Are maternity benefits included in the health coverage?

Yes, we offer maternity and newborn benefits up to ₹1,00,000, covering both normal and c-section deliveries.

How do we ensure customer support excellence?

You’ll provide exceptional support and training, quickly resolving critical issues to boost customer satisfaction and product adoption.

Does the position require exceptional communication skills?

Yes, exceptional verbal and written communication skills are essential, with the ability to articulate complex technical details.

What is the company's approach to diversity?

We celebrate diversity and are proud to be an equal opportunity employer where passion unites and differences are celebrated.

image

Ocean Technologies Group

Powering teams that deliver for people & planet, with maritime learning, crew and fleet management and GRC solutions

Engineering & Construction
Industry
201-500
Employees
2020
Founded Year

Mission & Purpose

Powering teams that deliver for people and planet. Ocean Technologies Group provides maritime professionals across the globe with Human Capital Management and Operational solutions. It is built on the world recognised e-learning providers Seagull Maritime and Videotel and has been further strengthened by the Compas, Marlins, MTS, Tero Marine and DanDocs Marine Regulation brands. The group boasts over 100 years’ collective experience of helping the most successful ship operators achieve the highest standards of safety and operational excellence. Ocean Technologies Group and its global team of over 350 Oceaneers help make the industry safer, stronger and able to excel.

Culture & Values

  • We care

    Oceaneers have a service mindset both internally and externally. We get to know our colleagues and customers and take pride in providing value to others. We care deeply about the safety of seafarers, ships and the marine environment and are proud to be able to contribute to safe, sustainable shipping.

  • We collaborate

    Oceaneers know that we can only achieve our ambitions through great teamwork both within our organization and in collaboration with our customers and industry stakeholders. We are respectful, honest and clear in all our communications, and we welcome feedback.

  • We optimise

    Oceaneers drive continuous improvement professionally and personally. We relentlessly pursue the results our customers expect, taking every opportunity to find better, more performant solutions to solving problems. We call out potential improvements and actively seek constructive criticism.

  • We pioneer

    Oceaneers are dedicated to bringing customers world-class technology, products and services and we never stop looking for new ways to make our company and our industry safer and more able to perform. We adapt quickly to change and focus on ensuring we and our customers are one step ahead of the competition.