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Customer Trainer

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Intuitive

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Healthcare
  • Freiburg im Breisgau
    Remote

AI generated summary

  • You should have training experience, clinical knowledge, strong problem-solving and communication skills, adaptability, and a commitment to self-development, preferably with medical-device expertise.
  • You will conduct training for surgeons and teams, support specialized programs, manage logistics, develop training materials, gather feedback, and maintain da Vinci® equipment. Travel required.

Requirements

  • Professional Training experience preferred.
  • Clinical and/or operating room experience preferred.
  • High capacity and excellent problem-solving skills.
  • Solid organizational skills and ability to operate independently.
  • Professional work ethic
  • Solution oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred.
  • High capacity to learn in a fast-paced environment.
  • Medical-device experience preferred.
  • Commitment to self-development
  • Ability to work in a team environment.
  • Ability to be flexible with hours of operation.

Responsibilities

  • Conduct da Vinci® and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers.
  • Lead and support Specialized training programs and Society events.
  • This includes supporting the needs of the surgeon educators and course participants.
  • Conduct surveys to gather data and measure program effectiveness.
  • Act as subject matter expert for internal projects, as needed.
  • New product development Training material/ protocol development.
  • Training research initiatives.
  • Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs.
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products.
  • Occasional support of the da Vinci® System in a hospital operating room.
  • Support da Vinci® Surgical System troubleshooting and maintenance at the training center.
  • Manage training center logistics, inventory, and training calendars.
  • Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories.
  • Support positive relationships between external training center personnel and ISI management.
  • Contribute to the organization’s quarterly goal achievements.
  • Develop competency in the following: da Vinci® System and Ion Technology, da Vinci® System applications and advanced technology, OR Efficiency, Training Pathway process.
  • Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
  • Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check.
  • Training/coaching techniques/methodologies.
  • Travel required.

FAQs

What is the primary responsibility of the Customer Trainer at Intuitive?

The primary responsibility of the Customer Trainer is to deliver da Vinci® System technology training and facilitate surgeon-led training for various surgical specialties at designated training centers and remote centers.

What qualifications are required for this role?

Required qualifications include professional training experience, clinical and/or operating room experience, strong problem-solving skills, excellent communication and interpersonal skills, and a commitment to self-development. Medical-device experience is preferred.

Is travel required for this position?

Yes, travel is required approximately 25% of the time for training purposes.

Will I have the opportunity to work with surgeons and medical teams?

Yes, the Customer Trainer will work closely with surgeons, first assistants, and OR staff from various surgical specialties to conduct training programs.

Are there opportunities for professional development in this role?

Yes, Intuitive is committed to the long-term growth of its team members and actively invests in their development to help them achieve their highest potential.

What type of training will the Customer Trainer be involved in?

The Customer Trainer will be involved in conducting da Vinci® and Ion training programs, specialized training programs, and supporting surgeon educators during training events.

Is there a focus on inclusivity and diversity at Intuitive?

Yes, Intuitive is committed to fostering an inclusive and diverse team culture that values diverse backgrounds and perspectives.

What are the working hours for this position?

The working hours are primarily during the day, with some flexibility required as needed for training sessions.

What skills are emphasized for effective training delivery?

Emphasis is placed on adult learning principles, effective communication, solution-oriented problem solving, and strong organizational skills for training delivery.

Will I be involved in program development and improvement?

Yes, the Customer Trainer will contribute to the continuous improvement of training programs and support various initiatives related to training research and material development.

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Intuitive

A global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery.

1-10
Employees
1995
Founded Year

Mission & Purpose

Intuitive (Nasdaq: ISRG), headquartered in Sunnyvale, Calif., is a global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery. At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.