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Data Analyst

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Wipro

7d ago

  • Job
    Full-time
    Mid Level
  • Data
    IT & Cybersecurity
  • Hyderabad, +1

AI generated summary

  • You must have a graduation degree to qualify for this role.
  • You will analyze SMS trends, identify abuse patterns, use SQL for data extraction, investigate anomalies, create reports and dashboards, and communicate insights to stakeholders.

Requirements

  • Graduation

Responsibilities

  • Perform trend and volume analysis of Messages/SMS volume to identify patterns of abuse
  • Identify other emerging trends that are not implemented at scale yet
  • Utilize SQL to extract, transform (link and join), and analyze large datasets for reporting and investigation purposes
  • Determine root cause of the deviation from the trend
  • Conduct a thorough investigation to identify legit vs abusive use
  • Analyze historical information to understand the trend and identify data anomalies
  • Critically analyze data, discern patterns, and draw meaningful conclusions
  • Create clear charts, dashboards, and presentations to effectively communicate findings to various stakeholders
  • Propose solutions to curb abuse based on findings
  • Build heuristics based rules (to be reviewed with FTEs)
  • Be the first line of support to investigate incidents reported by stakeholders (Google leadership, mobile carriers, regulators, customers)
  • Prepare detailed reports summarizing investigation findings, recommendations and actionable insights to empower decision makers for informed decisions and continuously improve the user experience
  • Communicate data insights to both technical and non-technical audiences
  • Transform complex data into actionable insights through visuals
  • Identify and flag significant deviations from established trends within 24 hours
  • Address and resolve any data-related issues or discrepancies within 24 hours (1 business day) for urgent matters and 48 hours (2 business days) for standard issues
  • Acknowledge escalation/incident requests within 4 business hours
  • Provide regular progress updates to PA and VMO, at least bi-weekly for ongoing analysis
  • Be available for consultation and clarification during regular business hours

FAQs

What is the primary responsibility of a Data Analyst in this role?

The primary responsibility is to monitor and analyze Messages/SMS volume to identify patterns of abuse, conduct investigations to differentiate between legitimate and abusive use, and present findings through reports and dashboards.

What tools or languages will I need to use in this job?

You will need to utilize SQL for extracting, transforming, and analyzing large datasets, as well as data visualization tools to create charts and dashboards.

How quickly must I identify and flag anomalies from established trends?

Significant deviations from established trends must be identified and flagged within 24 hours.

How often do I need to provide updates to stakeholders?

You are required to provide regular updates to the PA and VMO at least bi-weekly for ongoing analysis.

What are the qualifications required for this position?

A graduation degree is required, along with experience in data analysis, trend monitoring, and SQL proficiency.

What types of incidents will I be investigating?

You will be the first line of support investigating incidents reported by stakeholders, including Google leadership, mobile carriers, regulators, and customers.

What is the expected timeline for investigation reports?

Investigation reports should be prepared within 3 business days of completing the investigation.

How should I communicate findings to various stakeholders?

Findings should be communicated through clear charts, dashboards, and presentations, tailored for both technical and non-technical audiences.

What is the expected response time for escalation requests?

You should acknowledge escalation or incident requests within 4 business hours.

Are there specific deadlines for issue resolution?

Yes, urgent data-related issues should be resolved within 24 hours (1 business day), and standard issues within 48 hours (2 business days).

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Wipro

Technology
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.