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Data Analyst

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  • Job
    Full-time
    Junior Level
  • Manila

Requirements

  • Bachelor’s degree in Management, Comms, and/or any relevant field
  • At least 2-years experience as Data Analyst; customer care center and travel industry experience
  • Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
  • Has strong analytical and statistical skills; possesses strong business sense and ability to draw insights from data
  • Understanding and experience with SQL
  • Working knowledge in data visualization (Excel, Tableau, or other data visualization tools)
  • Ability to convey complex analysis results clearly and with conviction to all levels of stakeholders
  • Excellent organizational skills; attention to detail and analytical reasoning
  • Assist with ad hoc projects, as assigned

Responsibilities

  • Set up regular operation reports and monitor the operational index for the business department
  • Understand the team’s business needs and translate them into data analysis and reports
  • Develop insightful metrics, build and improve reports, support management to understand business’ performance and action points
  • Present data in a meaningful way to ensure that correct decisions are made by management
  • Perform ad-hoc analysis assigned by line manager
  • Have the capacity to thrive in our fast-paced environment, with the ability to adapt quickly and take ownership of work
  • Assist with ad hoc projects, as assigned

FAQs

What is the job title for this position?

The job title is Data Analyst.

What qualifications are required for this role?

A Bachelor’s degree in Management, Communications, or any relevant field is required.

How many years of experience are needed for this position?

At least 2 years of experience as a Data Analyst is required, preferably with customer care center and travel industry experience.

Are there any language requirements for this job?

Excellent written and verbal English communication skills are required. Ability to speak Mandarin is a plus.

What technical skills are necessary for this role?

Understanding and experience with SQL, as well as working knowledge in data visualization tools like Excel or Tableau.

Will I be required to present data to management?

Yes, you will need to present data in a meaningful way to ensure that correct decisions are made by management.

Is there a focus on analytical skills for this position?

Yes, strong analytical and statistical skills are essential, along with the ability to draw insights from data.

Will there be opportunities for ad-hoc projects?

Yes, you will assist with ad-hoc projects as assigned.

What kind of work environment can I expect?

You can expect a fast-paced work environment where the ability to adapt quickly and take ownership of work is essential.

Where is Trip.com Group headquartered?

Trip.com Group is headquartered in Shanghai, China.

Travel & Leisure
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

Trip.com Group is a global travel services provider that offers a comprehensive range of travel solutions including accommodation, flight bookings, car rentals, and vacation packages. Their ultimate mission is to create the best travel experiences for users by leveraging advanced technology and a broad network of travel partners. The company's purpose is to simplify and enhance the travel experience for customers, making it easier for them to plan and book their trips while providing exceptional service and value through their extensive travel platform

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