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Data Analyst

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Ben

22d ago

  • Job
    Full-time
    Mid Level
  • Data
  • London

AI generated summary

  • You must have SQL expertise, BI tool experience, an analytical mindset, a self-starter attitude, problem-solving skills, and a focus on actionable insights in a fast-paced environment.
  • You will triage data issues, collaborate across teams for timely resolutions, develop reports and dashboards, support data-driven decisions, and establish processes for problem-solving.

Requirements

  • SQL expertise: you can debug complex queries to optimise for both quality and performance
  • The ability to identify the root cause of data issues and working with engineering teams to resolve them in a timely manner
  • Experience with a BI/visualisation tools such as Looker, Metabase, Lightdash. You know how to design and build dashboards to enable repeatable analysis
  • An analytical mindset: you know how to turn raw data into actionable insights. You have experience defining KPIs and building the reporting to measure them
  • Familiarity with dbt is a nice to have
  • are a self-starter who thrives on autonomy, enjoys a rapid pace and wants to make a difference
  • have a continuous improvement mindset. You appreciate that there are always ways to do things better and ensure your team does too
  • have a preference to action-oriented behaviour with just enough analysis, as compared to too much time spent doing analysis with no action
  • have the ability to make decisions balancing different factors such as business requirements, technical integrity, overall priorities etc.
  • appreciate the opportunities and challenges of a distributed work environment
  • are solution-focused with a pragmatic approach to problem-solving

Responsibilities

  • Be the first port of call for the business in triaging data issues, determining the root cause and resolving where appropriate
  • Work collaboratively with our Marketplace, Product, Support, Operations, Customer Success and other engineering teams to resolve issues in a timely fashion
  • Maintain our service levels with customers by ensuring queries are investigated and resolved within SLA timeframes
  • Support the business in making data driven decisions and carrying out repeatable analysis
  • Develop reporting and dashboards to enable the business to track trends and perform business-critical analysis at scale
  • Establish processes to root cause and solve open-ended problems
  • Be an expert on the product - understand and communicate the underlying concepts within the product, be the point of contact when supporting other business functions in their understanding of the products dataflows

FAQs

What is the primary mission of the company?

The primary mission of the company is to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.

What will my responsibilities be as a Data Analyst?

As a Data Analyst, you will be the first point of contact for data issues, work collaboratively with different teams to resolve issues, develop reporting and dashboards, support data-driven decision-making, and establish processes for solving open-ended problems.

What skills are required for this role?

Required skills include SQL expertise, ability to identify root causes of data issues, experience with BI/visualization tools (like Looker or Metabase), analytical mindset, and familiarity with dbt is a nice to have.

Is experience with data visualization tools necessary?

Yes, experience with BI/visualization tools such as Looker, Metabase, or Lightdash is necessary as you will be required to design and build dashboards.

What will the company provide for personal development?

The company offers a £1000 annual Learning & Personal Development Ben Balance and 3 days of paid study leave each year to support your professional growth.

How does the company support work-life balance?

The company provides 28 days of holiday per year (plus bank holidays), with the option to buy or sell 5 additional days per year, and your holiday entitlement increases to 30 days after your 3rd year of service.

Are there any benefits related to health and wellness?

Yes, the company offers comprehensive private medical insurance, tailored mental health support through a leading provider, and access to a Gympass membership.

What is the work environment like?

The work environment is hybrid, with employees working 3 days in the office and 2 days remotely.

How is the company promoting diversity and inclusion?

The company is committed to organically growing a diverse, inclusive, and respectful workplace, welcoming all applications and providing support for individuals who need adjustments in the application process.

Will there be opportunities for team bonding and social events?

Yes, the company organizes quarterly team social events and has a budget to support team activities, fostering collaboration and team bonding.

Ben

Supercharge your benefits, save time and money.

Technology
Industry
11-50
Employees
2019
Founded Year

Mission & Purpose

The way companies reward their people today is broken - it's a rigid, one-size-fits-all approach that hasn't evolved to meet the demands of the modern workforce. How we work is changing, but compensation - salary, bonus, equity, benefits - has been stuck in the same place for decades. Ben is changing that, starting with employee benefits. We are rebuilding the archaic employee benefits ecosystem through software & payments. Our mission is to make benefits and pay work for everyone, everywhere. ‍ The Ben platform enables employee choice for any existing benefits programme while adding thousands of additional options, all while saving time and money. We’re a technology company with a passion for solving the hard problems people teams and business leaders encounter today more than ever in taking care of their teams. Our two founders set out to combine hands-on experience in building and scaling teams as well as payment services to create a better and more cost-effective way, for any company.