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Data Quality Training & Support Officer

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Central and North West London NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Data
    Healthcare
  • Milton Keynes

AI generated summary

  • You need GCSEs in English and Maths, data auditing experience, training support skills, strong relationships, Excel proficiency, confidentiality awareness, and NHS familiarity.
  • You will drive data quality improvements, support training, conduct audits, facilitate meetings, manage projects, and ensure secure handling of patient data while collaborating with clinical services.

Requirements

  • GCSE English and Maths Grade C and above or other equivalent qualification.
  • Experience in a similar role where auditing records to identify data quality issues and suggesting solutions has been a key element of the role
  • Experience of providing/supporting systems training and/or caseload support.
  • Proven experience of building good relationships with others to make a difference/implement a change.
  • Good understanding of Key Performance Indicators.
  • A comprehensive working knowledge of Microsoft Office software, for example Word, Outlook but predominantly Excel.
  • Ability to work under pressure plan and prioritise workload with a flexible approach to constantly changing priorities.
  • Confidence to work on own initiative and to consult as needed.
  • Excellent understanding of data quality and the causes, and impact of poor data quality.
  • Excellent communication skills, both written and verbal for colleagues working at all levels.
  • Resilience; ability to deal with sensitive information.
  • Evidence of personal development.
  • Ability to exercise discretion and maintain confidentiality at all times.
  • Experience of designing and producing training documents and newsletters.
  • Experience of supporting project management.
  • Previous experience within an NHS or local authority setting.
  • Knowledge of local clinical services.
  • Numerate and able to provide statistical data clearly and accurately.
  • Knowledge of NHS Data Sets, e.g. MHSDS, CSDS.
  • Understanding of the Data Protection Act and issues around Confidentiality.
  • Ability to work positively and flexibly within a team.
  • Analytical and methodical thinker with excellent problem-solving skills.
  • Know when to escalate deadline issues and escalate appropriately, and in timely way.

Responsibilities

  • Assist with driving performance issues as directed by Line Manager to enable clinical services to meet targets such as the Performance Scorecard. To have the authority to support staff in achieving these through communication and training
  • Work with clinical services and support functions to enable high quality and sustainable data entry requirements across the system in line with local and national standards
  • Carry out audits of patient health records, identifying data quality issues and work with services to support with improving processes, to avoid recurrence
  • Support our Data Quality Networks/drop-in sessions/data quality clinics and be prepared to facilitate sections of the meetings
  • To explore and suggest ways of responding to data quality issues
  • Support management requests (sometimes with short notice) and respond in a timely manner to improve data quality issues
  • Support the team’s Clinical Systems Trainer(s) with the delivery and evaluation of service specific training across Milton Keynes and be prepared to cover in times of absence
  • Provide on-site data quality and data entry floor walking support as needed across clinical services
  • Use appropriate tools to produce data quality and clinical systems support documentation for clinical services
  • Develop an all-round knowledge of clinical services across MK and work with teams to produce, and maintain process maps to be made available to them to support with sustainable improved data entry
  • Use knowledge and clinical systems expertise to provide caseload support to staff to enable them to manage their caseloads and improve accuracy and quality of patient records
  • Be responsible for managing small projects, delivering to time and quality, using information to identify problems and working with others to create and implement solutions
  • Follow Trust procedures and protocols when inputting data into clinical systems
  • Liaise with internal teams, for example the Information team, Clinical Services, Business and Transformation, ADT, CSST and Digital Skills as and when required
  • Escalate any new data quality issues to line manager as soon as possible
  • Act as a Tableau ‘champion’, supporting services to get the best possible outcomes from this BI solution
  • Use the Trust’s Business Intelligence solution (Tableau) to source information as required
  • Communicate information clearly to non-analytical professionals
  • Assist with training new members of the team when required
  • Contribute to the maintenance of a suite of Data Quality Team reports
  • Handle all patient identifiable data in a secure and appropriate manner and to always apply Information Governance principles

FAQs

What are the main responsibilities of the Data Quality Training & Support Officer?

The main responsibilities include improving and maintaining data quality in clinical systems, supporting staff with training and data entry, conducting audits of patient health records, managing small projects, and acting as a Tableau champion for data analysis.

What qualifications do I need to apply for this position?

You need at least GCSE English and Maths Grade C or above or an equivalent qualification, along with experience in data auditing and systems training.

Is previous experience in the NHS required for this role?

While it is not strictly required, previous experience within an NHS or local authority setting is desirable.

What type of software skills are important for this role?

A comprehensive working knowledge of Microsoft Office software, particularly Excel, is essential, as well as familiarity with clinical systems like SystmOne and IAPTUS.

How does this role contribute to patient care and safety?

This role improves the quality of data in clinical systems, which directly impacts patient care and safety by ensuring that health records are accurate and up-to-date.

Will I be required to work independently in this position?

Yes, the role involves working on your own initiative while also consulting with others as needed to support data quality improvements.

Does this role involve any travel?

Yes, the role may occasionally require travel to London to attend meetings.

What type of projects will I be managing in this position?

You will be responsible for managing small projects aimed at improving data quality, which includes problem identification and working with others to implement solutions.

Are there opportunities for training and professional development in this role?

Yes, the role supports personal development, and you will have opportunities to train new team members and enhance your skills in data quality and auditing.

What qualities are essential for success in this role?

Essential qualities include strong communication skills, resilience, excellent problem-solving abilities, attention to detail, and the ability to work under pressure while prioritizing workload effectively.

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Central and North West London NHS Foundation Trust

There's a place for you at CNWL.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Central and North West London NHS Foundation Trust (CNWL) has almost 6,550 staff providing integrated healthcare to a third of London's population, Milton Keynes, Surrey and areas beyond. We provide a wide range of services to treat people with a a variety of health needs, including common physical health problems, long-term conditions, mental health, learning disabilities, eating disorders, addictions and sexual health. We are here to provide support for people through every stage of life. Our catchment area covers a range of vibrant and diverse communities, with over 100 first languages spoken, ranging from areas of deprivation to areas of affluence. We are committed to providing services that need the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.