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Data Service Center Agents

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Sartorius

Aug 28

  • Job
    Full-time
    Junior & Mid Level
  • Data
    IT & Cybersecurity
  • Bangalore

AI generated summary

  • You have IT/computer science training, data management experience, user knowledge of SAP ERP or MDG, training skills, strong English communication, and align with our core values.
  • You will validate Change Requests, support users via Service Now, ensure data governance compliance, implement master data changes, create test documents, and conduct data analyses as needed.

Requirements

  • You have successfully completed vocational training with a focus on IT/computer science and have already gained some professional experience in this field
  • Ideally, you already have some experience in the field of Data Management as well as user knowledge of SAP ERP, SAP MDG or Solution Manager (on S4 ERP)
  • You complement your profile with know-how in the area of training and documentation skills
  • Strong communication skills in English round off your profile
  • Identification with our core values: Sustainability, Openness, Enjoyment and the motivation to work in a fast-growing company

Responsibilities

  • You validate and process Change Requests via MDG (Master Data Governance tool)
  • You are responsible for the 1st level support of the business users in Service Now (Ticket tool)
  • You will ensure that data creation and change processes are carried out in accordance with the specified data governance guidelines (and within defined SLAs)
  • You will implement master data changes requested by the business (critical data as well as mass updates)
  • In the context of monthly releases, you will create test documents and act as a tester
  • You do run data analyses as requested by business and to ensure that above mentioned governance rules and timelines are met

FAQs

What is the primary responsibility of a Data Service Center Agent?

The primary responsibility of a Data Service Center Agent is to support the business in data creation and changes to maintain the global database, including validating and processing Change Requests and providing 1st level support to business users.

Where is the position located?

The position is located at the IT Delivery Center in Les Berges du Lac (Tunis).

What tools will I use in this role?

You will use the Master Data Governance (MDG) tool for processing Change Requests and Service Now as the ticketing tool for supporting business users.

What qualifications do I need to apply for this job?

You need to have successfully completed vocational training in IT/computer science, along with some professional experience in the field. Experience in Data Management and knowledge of SAP ERP, SAP MDG, or Solution Manager is preferred.

What are the expected working hours for this role?

While specific working hours are not mentioned, you are expected to meet defined SLAs for data governance processes, which may imply standard working hours.

What skills are required beyond technical expertise?

In addition to technical expertise, strong communication skills in English and training and documentation skills are essential.

What company values should I align with as an applicant?

You should identify with the core values of Sustainability, Openness, Enjoyment, and have the motivation to work in a fast-growing company.

Is prior experience with database management necessary?

While it is ideal, some experience in the field of Data Management is preferred but not strictly necessary for all applicants.

Will I be required to conduct data analyses in this role?

Yes, you will be required to run data analyses as requested by the business to ensure that governance rules and timelines are met.

What is the process for implementing master data changes?

You will implement master data changes requested by the business, which may include critical data updates as well as mass updates, following established data governance guidelines.

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Sartorius

A Trusted Partner for the Biopharmaceutical Industry and Laboratories

Science & Healthcare
Industry
10,001+
Employees
1870
Founded Year

Mission & Purpose

As a fast growing global life science company and a dynamic industry leader, Sartorius is the go-to place for ambitious people who want to move things forward: We offer you the chance to grow with us and to become part of the solution in the fight against diseases that are yet incurable or untreatable. Our ambition is to simplify medical progress from the first idea of a new medication to its production. We support our customers with innovative technologies that make the development and manufacture of new therapeutics faster and more efficient. So that more people have access to better medicine. More than 15,000 employees at over 60 production and sales locations worldwide are committed to this vision. And we are looking for more people who share this ambition and want to make a contribution.