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Delivery Captain

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  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Huron

Requirements

  • MUST HAVE CAPTAIN'S LICENSE
  • Customer satisfaction
  • Customer attention and absorption of orientation
  • Customer letters of commendation
  • Timeliness and effectiveness of problem resolution
  • Timeliness and completeness of delivery
  • Timeliness and accuracy of paperwork and other duties
  • High School Diploma or equivalent
  • At least two years’ experience in marine industry
  • Very organized
  • Team Player
  • Self-Starter

Responsibilities

  • Project a professional and knowledgeable image to all customers.
  • Delivers boat to customer location, boat ramp, boat shows, or other as needed.
  • Possess adequate product knowledge to answer customer questions.
  • Properly explains features and provide thorough orientation to customers upon delivery.
  • Demonstrates additional boating merchandise i.e., aftermarket electronics and navigational equipment.
  • Coordinates with the Team to establish delivery date to customer and arranges delivery of boat to the specified location.
  • Services boat with fuel and assists in casting off and tying up boat.
  • Performs minor engine and systems repairs and adjustments as needed.
  • Loads and unloads fishing, ski and propulsion equipment from boats.
  • Assists in moving boats from various locations, marinas, boat shows, etc.
  • Conducts periodic training classes to help reinforce our customers boating passion.
  • Demonstrates boats on the water, at off-site events and in the showroom as needed.
  • Professionally support customer events including, but not limited to Slipaways, Rendezvous, etc.
  • Demonstrates advanced Seamanship skills.
  • Trains the Team on boat handling and safety, as needed.
  • Inspects company owned vessels in water and keeps a log of hours and fuel levels.
  • Completes minor preventive maintenance on company owned boats on display in the water, including but not limited to cleaning of strainers, starting vessel and checking all systems, topping off water in batteries.
  • Assist service/customer with minor service issues to determine if operator error or product defect.
  • Other duties as assigned.

FAQs

What are the primary responsibilities of a Delivery Captain?

The primary responsibilities include delivering boats to customer locations, coordinating customer education classes, performing minor repairs, demonstrating boat features and merchandise, and managing customer events.

What qualifications are required for this position?

The position requires a Captain's license, a high school diploma or equivalent, at least two years of experience in the marine industry, and strong organizational and teamwork skills.

Is previous experience in the marine industry necessary?

Yes, at least two years of experience in the marine industry is required for this position.

What customer service expectations are in place for the Delivery Captain?

The Delivery Captain is expected to ensure customer satisfaction, effectively resolve problems in a timely manner, and provide thorough customer orientation upon delivery.

Is training provided for new hires?

Yes, training will be provided, and the Delivery Captain is also expected to conduct training classes to reinforce customer boating knowledge.

What is the work environment like for this role?

The work environment involves interacting with customers, working on the water, and coordinating with team members at various locations such as marinas and boat shows.

Are drug screenings and background checks required for employment?

Yes, drug screenings and background checks are required for this position.

Are there opportunities for career advancement in this role?

Yes, there may be opportunities for advancement within the company as you gain experience and demonstrate your skills and leadership.

What type of customer events does the Delivery Captain support?

The Delivery Captain professionally supports events such as Slipaways and Rendezvous, as well as other customer-related activities.

How does the company promote diversity and inclusion?

One Water Marine provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics, complying with applicable laws in all employment practices.

NASDAQ: ONEW

Retail & Consumer Goods
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

OneWater Marine is a premier marine retailer that specialises in selling new and pre-owned recreational boats, marine products, and related services. They operate a network of dealerships across the United States, offering a diverse range of boat brands and types, from luxury yachts to smaller leisure vessels. OneWater Marine is dedicated to delivering exceptional customer experiences by providing high-quality products and services tailored to the needs of boating enthusiasts. Their ultimate goal is to lead the marine retail industry by cultivating long-term customer relationships and promoting a lifestyle that embraces the joys of boating.