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Delivery Executive

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You should have a strong budget track record, knowledge of service delivery models, experience with SLA reporting and KPIs, and skills in contract management.
  • You will lead delivery efforts, manage teams, engage with customers, oversee projects, and enhance processes to ensure timely, quality service and drive sales opportunities.

Requirements

  • - Budget track record
  • - Understand service delivery models
  • - Experience of SLA reporting and Key performance Indicators
  • - Experience in contract management

Responsibilities

  • Understand business drivers and programme or service nuances relevant to the sector, customers, and key offerings
  • Support sales campaigns by demonstrating delivery capability, promoting Sopra Steria's IT outsourcing services, and building relationships for sales opportunities
  • Lead business development efforts, including solution design, delivery shaping, and business case creation
  • Ensure programmes, projects, and services are delivered on time, meeting customer expectations and commercial requirements
  • Align team members with customer quality standards, ensuring commitment to delivery expectations
  • Manage stakeholders’ awareness of project progress, critical paths, risks, and issues, ensuring timely and cost-effective resolutions
  • Promote Sopra Steria's full product range, maximising sales opportunities through customer meetings and presentations
  • Manage an extended delivery team, setting objectives and supporting team development and success
  • Handle day-to-day management and performance assessments of team members
  • Build strong relationships with customer teams, engaging in their governance processes and managing stakeholders effectively
  • Collaborate with customers on strategic service direction and respond to tactical or urgent operational needs
  • Continuously improve Sopra Steria’s management processes by enhancing team skills and learning from projects
  • Contribute to the growth of Sopra Steria's Service Management and Programme/Project Management communities

FAQs

What are the primary responsibilities of a Delivery Executive?

The primary responsibilities include understanding business drivers, leading business development efforts, ensuring timely delivery of programs and projects, managing stakeholder relationships, and continuously improving management processes.

What experience is required for this role?

Candidates should have a budget track record, an understanding of service delivery models, experience with SLA reporting and Key Performance Indicators, and experience in contract management.

What is the employment type for this position?

The employment type is full-time.

Where is the position located?

The position is located in Gloucestershire.

What is the salary range for this role?

The salary range is £80k to £100k.

What benefits are offered with this position?

Benefits include a £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and a generous flexible benefits fund.

Is security clearance required for this role?

Yes, the position requires an eDV security clearance level.

Can candidates apply if unsure about their qualifications?

Yes, candidates are encouraged to apply even if they are not sure if their skills and experience match the requirements.

What is the focus of Sopra Steria’s Aerospace, Defence and Security business?

The focus is on designing, developing, and deploying digital solutions to Central Government clients, contributing to national security in complex safety- and security-critical markets.

What is the company culture like at Sopra Steria?

The company fosters a culture where employees feel valued and supported, encourages professional development, and emphasizes coaching and mentoring among colleagues.

Technology
Industry
10,001+
Employees

Mission & Purpose

Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.