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Delivery Manager

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KWAN

3mo ago

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Business, Operations & Strategy

AI generated summary

  • You should have 3+ years as a Delivery Manager, CRM expertise, strong project management skills, cross-functional team leadership, data analysis abilities, and excellent communication skills.
  • You will lead CRM solution implementations, manage project backlogs, define timelines, optimize processes, provide technical support, and document project communications for stakeholders.

Requirements

  • +3 years of experience as a Delivery Manager;
  • Deep knowledge of CRM-related business processes, especially within the Lead-to-Quote domain;
  • Proven experience managing cross-functional teams, with a demonstrated ability to lead, motivate, and develop team members;
  • Strong project management skills, including experience in project methodologies and the ability to negotiate timelines and resources with stakeholders;
  • Ability to analyse and interpret data for informed decision-making and process improvements;
  • Expertise in conducting requirements analysis and technical specifications documentation;
  • Knowledge of industry best practices and standards for CRM implementation and management;
  • Strong negotiation skills to manage deadlines, resources, and expectations with internal and external stakeholders;
  • Ability to promote and lead continuous improvement initiatives in CRM processes and systems;
  • Experience in delivering technical and functional support for CRM systems in a fast-paced environment;
  • Excellent problem-solving skills and attention to detail;
  • Good communication and collaboration abilities;
  • Living in Portugal.

Responsibilities

  • Lead the implementation of CRM solutions, with a focus on Microsoft Dynamics and SAP Commerce, ensuring successful delivery of projects;
  • Collaborate with business units to maintain and review the project backlog, prioritise tasks based on business value, and manage stakeholder expectations;
  • Define project timelines and delivery schedules, ensuring deadlines are met while coordinating cross-functional teams;
  • Oversee and optimize business processes related to CRM, particularly in the Lead-to-Quote domain, ensuring best practices and industry standards are applied;
  • Provide technical and functional support for implemented CRM solutions, promoting continuous improvement of processes and systems;
  • Document project processes, status reports, and communication, ensuring clear interaction with all levels of the organisation and clients.

FAQs

What experience is required for the Delivery Manager position?

The ideal candidate should have over 3 years of experience as a Delivery Manager, with a deep knowledge of CRM-related business processes, particularly in the Lead-to-Quote domain.

What are the key responsibilities of the Delivery Manager?

The Delivery Manager will lead the implementation of CRM solutions, collaborate with business units on project backlogs, define project timelines, optimize business processes, provide technical and functional support, and document project processes and communications.

What kind of work culture can I expect at KWAN?

KWAN offers an empowering work culture that emphasizes support, safety, respect, and the importance of every team member's voice.

Are there opportunities for career advancement within the company?

Yes, KWAN has a comprehensive career development program tailored for professional growth and advancement opportunities.

Will I have access to learning and development resources?

Absolutely! Employees at KWAN can engage in various tech meetups and webinars designed to keep them at the forefront of the industry.

What kind of team-building activities does KWAN organize?

KWAN organizes exciting company events, such as movie nights, trivia games, dinners, and an annual summer gathering, promoting work-life integration and networking.

What skills are important for the Delivery Manager role?

Important skills include strong project management abilities, excellent communication and collaboration skills, negotiation expertise, data analysis capabilities, and a proactive approach to promoting continuous improvement in CRM processes.

Is knowledge of Microsoft Dynamics and SAP Commerce mandatory for this role?

While deep knowledge of CRM-related business processes is essential, familiarity with solutions like Microsoft Dynamics and SAP Commerce is highly beneficial for the role.

Where is the position located?

The position is located in Portugal, and candidates are expected to be living in the country.

How do I apply for the Delivery Manager position?

Interested candidates should send their resume to the provided email address in the job listing.

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KWAN

We're for #TechTalentDoneRight | Career Coaching | Tech Recruitment

Consulting
Industry
201-500
Employees

Mission & Purpose

KWAN #TechTalentDoneRight Tech Talent | Career Coaching | Tech Recruitment At KWAN, we focus on matching the best professionals to the right projects, then we offer a personalized coaching program, provided by in-house specialists, to ensure IT professionals are motivated, focus on their work, and developing their skills. Together, we’re building a #BrightFuture!