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Delivery Manager - Canada

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Canada
    Remote

AI generated summary

  • You need 9+ years in IT, 6+ in project management, stakeholder management, offshore/onshore experience, technical expertise, facilitation skills, conflict resolution, and interview capability.
  • You will manage client relationships, create presentations, coordinate onshore-offshore teams, handle escalations, facilitate governance meetings, and conduct technical interviews across multiple projects.

Requirements

  • 9+ years in to IT and 6+ years in Project Management Experience
  • Ability to manage client and vendor stakeholders
  • Working experience between US (onsite) and India (offshore) models
  • Working experience in handling the demand management at onshore
  • Working experience in handling multiple teams like Workforce Management, HR and Recruitment, Procurement team.
  • Strong technical background [possibly Digital Engineering Expertise] and working experience in facilitating workshops at client place
  • Facilitating governance meetings with client and oversee onshore delivery team
  • Experience in handling client escalations and conflict resolutions for onshore team members
  • Experience in contributing to Account Mining, Account Planning exercises.
  • Ability to take interviews on specific skill set and then facilitate the calls with customer

Responsibilities

  • Expertise in client management
  • Expertise in PowerPoint (including proposals) presentation creation based on the business context provided
  • Strong Technical Background [Digital Engineering Service] (note: will help with technical interviews)
  • Onshore-Offshore model coordination experience
  • Should have working experience across multiple projects/programs (simultaneously) across various technologies
  • Facilitating governance meetings with client and oversee onshore delivery team
  • Experience in handling client escalations and conflict resolutions for onshore team members
  • Experience in contributing to Account Mining, Account Planning exercises
  • Ability to take interviews on specific skill set and then facilitate the calls with customer

FAQs

Is this position remote?

Yes, the Delivery Manager position is remote in Canada.

What are the key qualifications needed for the role?

The key qualifications include 9+ years in IT and 6+ years in Project Management experience, expertise in client management, a strong technical background, and experience with onshore-offshore model coordination.

What kind of experience is preferred for this position?

A career path background in development or technical roles that transitioned into Project Management is preferred.

Is healthcare or claims management experience beneficial for this role?

Yes, having healthcare industry experience and claims management experience is considered good to have.

What is the emphasis on technical skills versus client-facing skills for this role?

The emphasis is on having strong technical skills, as they are considered more important than client-facing skills for this position.

What type of companies does Qualitest serve?

Qualitest serves industries including financial services, health services, telecom, technology, retail, media, gaming, and utilities.

Are there opportunities for career growth within Qualitest?

Yes, Qualitest offers local and global opportunities for career growth, as well as a clear progression path within the company.

Does Qualitest promote diversity and inclusion?

Yes, Qualitest actively supports diversity and inclusion in the workplace, celebrating a wide range of cultures and backgrounds.

What learning and development resources are available?

Qualitest provides access to QCraft, a Learning & Development platform with over 50,000 courses, virtual labs, mentorship, and leadership programs.

Are bonuses available for employees?

Yes, employees can earn bonuses through client and employee referral programs, as well as through the Qudos platform for recognizing achievements.

Enabling digital transformation. Touching lives.

Technology
Industry
5001-10,000
Employees

Mission & Purpose

Qualitest is a global leader in providing AI-powered Quality Engineering services. With a laser focus on delivering superior customer experience and ensuring accelerated release velocity, we build a culture of quality orchestration across your business, technology and operational landscape, through our intelligent, engineering driven approach to digital assurance. As your integrated quality engineering partner, we customize our solutions to meet your business intent and ensure seamless integration of our solutions into your IT processes. Our wide range of flexible engagement models are customized to fit perfectly to drive your business objectives. Our experienced quality engineers possess expertise across virtually all industries, from Finance, Government and Healthcare to Telecom, Media, Retail and more. We ensure the success of your technologies and initiatives by tailoring the perfect solution based on the unique needs of your business. Trusted by leading logos across the globe, Qualitest is your strategic partner to help you own the quality mandate essential for your brand’s success.