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Delivery Operations Specialist

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Lucid Motors

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Riviera Beach
  • Quick Apply

AI generated summary

  • You need 2+ years in operations/support, be detail-oriented, adaptable, hands-on, and have great interpersonal skills. Valid license, CRM proficiency, and preferred automotive experience required.
  • You will inspect vehicles, coordinate repairs, prepare for deliveries, manage inventory, track vehicle statuses, and assist with customer orientations and paperwork.

Requirements

  • * 2+ years of professional experience in operations or support role.
  • * Passion for a fast-paced, high-growth environment.
  • * Detail-oriented and focused on providing great experiences by improving efficiencies.
  • * Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations.
  • * Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
  • * Willingness to be hands-on with all delivery operations.
  • * Ability to work evenings and weekends in a retail environment.
  • * Valid driver’s license with no suspensions within the past year.
  • * Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
  • * Proficiency with Salesforce or other CRM.
  • * Prior experience in the automotive sector.
  • * A Bachelor’s degree is preferred, or equivalent experience in business, marketing or related discipline.

Responsibilities

  • Perform and verify vehicle intake inspection and ensure inbound cars comply with quality standards per Lucid’s defined quality intake assessment
  • Liaise with Service team in case of required repair work
  • Prepare vehicle and delivery area for the customer delivery experience
  • Print, prepare, audit, and upload required paperwork to complete delivery and register vehicle
  • Support Delivery Associate with ceremony
  • Supporting delivery orientations as required
  • Assist with daily operations as needed
  • Monitor and manage the locations physical vehicle inventory by partnering with internal allocations team to inform of needs and gaps
  • Ensure inventory is well-maintained and appealing
  • Coordinate with internal teams for inventory vehicle requests as needed
  • Track status of built-to-order / inbound inventory vehicles and work with logistics and transportation teams in case of delays
  • Update Sales team on status of vehicle readiness
  • Requesting and tracking final mile vehicle requests for customer transport or relocations

FAQs

What is the main responsibility of a Delivery Operations Specialist?

The main responsibility of a Delivery Operations Specialist is to ensure a smooth and seamless delivery process, leading to an exceptional customer experience by preparing vehicles for delivery, managing necessary paperwork, and supporting the delivery team throughout the delivery day.

What qualifications are needed for this role?

The role requires 2+ years of professional experience in operations or support, excellent interpersonal and organizational skills, and a detail-oriented mindset. A passion for fast-paced environments and the ability to work hands-on in delivery operations are also important.

Is prior experience in the automotive sector required?

Prior experience in the automotive sector is preferred, but not strictly required.

Will I need to work weekends and evenings?

Yes, the role may require availability to work evenings and weekends in a retail environment.

What are the physical requirements for this position?

The physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time, with or without reasonable accommodation.

Is there a specific educational background preferred for this role?

A Bachelor’s degree is preferred, or equivalent experience in business, marketing, or a related discipline.

What software proficiency is preferred for this position?

Proficiency with Salesforce or other CRM systems is preferred for this role.

Does this job involve inventory management responsibilities?

Yes, the Delivery Operations Specialist is responsible for monitoring and managing physical vehicle inventory and coordinating requests with internal teams as needed.

How does this role contribute to customer experiences?

The role is focused on ensuring a world-class customer service experience by meticulously handling paperwork, coordinating deliveries, and preparing vehicles, thus playing a key part in building the Lucid Motors brand.

What other teams will I collaborate with in this role?

The Delivery Operations Specialist will liaise with the Service team for repair work, work with logistics and transportation teams for inventory tracking, and support the sales team by updating them on vehicle readiness status.

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Lucid Motors

Here for luxury. Here for performance. Here for good.

Automotive
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.