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Denny's - HOST / HOSTESS

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Giants Baseball & Softball Camps

22d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Casa Grande

AI generated summary

  • You must greet guests warmly, handle cash accurately, assist team members, maintain cleanliness, and work flexible hours. Strong communication, guest service skills, and ability to learn are essential.
  • You will greet and seat guests, process payments, assist service staff, and address any guest concerns to ensure total satisfaction.

Requirements

  • Job Requirements
  • Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
  • Demonstrates a sense of urgency and meets service cycle timing standards
  • Seats guests at clean, dry tables utilizing proper seating rotation
  • Determines and provides for any special needs of guests
  • Maintains guest waiting list and adheres to proper seating order procedures
  • Describes promotions and suggestively sells while seating guests; takes initial beverage order
  • Attends to any other guest needs during the entire dining experience as warranted
  • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
  • Uses proper telephone etiquette
  • Enters and delivers "To Go" orders correctly
  • Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
  • Assists service personnel in providing beverage orders and refills and clearing and setting tables
  • Willingly assists other team members without being asked
  • Maintains proper supply of clean menus
  • Lifts and carries supplies and equipment up to 30 lbs.
  • Demonstrates knowledge of station and floor breakdowns
  • Possesses strong product and menu knowledge
  • Maintains foyer area of restaurant to be clean, organized and inviting to guests
  • Completes all required side-work, including deep cleaning assignments
  • Adheres to Denny's Brand Standards and internal policies and procedures
  • Provides courteous service and is cordial to all team members and guests
  • Must have ability to raise a tray weighing up to 25 lbs.
  • Must be able to bend, stoop, reach, wipe, lift, and grasp
  • Must have sufficient mobility to move and operate in work area
  • Must be able to stand and walk during entire shift
  • Must be able hear well in a loud environment to respond to employee and guest needs
  • Must possess basic math skills (add, subtract, multiply and divide)
  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
  • Must be able to observe and differentiate between monetary denominations
  • Must be able to operate point of sale system
  • Must be able to work around potentially hazardous chemicals
  • Must have ability to communicate effectively in English, both orally and in writing
  • Must be able to pass all required tests and training requirements for the position
  • Must be able to work in a team environment
  • Meets Denny's uniform and grooming standards and maintains them throughout the shift
  • Must be able to work flexible schedule, including holidays, nights and weekends
  • Must have excellent guest service skills
  • Must be dependable and able to learn basic tasks and follow instructions
  • Must place a value on diversity and shows respect for others

Responsibilities

  • Greets and seats guests in a friendly and courteous manner
  • Receives payment and assists other service personnel as needed to provide total guest satisfaction
  • Responds to and addresses guests concerns

FAQs

What are the main responsibilities of a Host/Hostess at Denny's?

The main responsibilities include greeting and seating guests, maintaining a clean and organized foyer area, managing the guest waiting list, assisting service personnel, taking initial beverage orders, handling cash and credit card transactions, addressing guest concerns, and providing excellent customer service throughout the dining experience.

Is prior experience required for this position?

While prior experience is preferred, it is not mandatory. Candidates should have a willingness to learn and a strong commitment to guest service.

What are the physical requirements for this position?

Physical requirements include the ability to stand and walk for the entire shift, lift trays weighing up to 25 lbs, bend, stoop, reach, and carry supplies and equipment up to 30 lbs.

What skills are essential for a Host/Hostess?

Essential skills include effective communication in English, basic math skills, strong guest service skills, teamwork abilities, and familiarity with using a point of sale system.

Is a flexible schedule required for this position?

Yes, candidates must be able to work a flexible schedule, including nights, weekends, and holidays.

What should I wear while working as a Host/Hostess?

You must meet Denny's uniform and grooming standards and maintain them throughout your shift.

How do I handle guest complaints as a Host/Hostess?

You should address complaints promptly and courteously, notifying your supervisor of any issues that require further attention.

Do I need to have knowledge of the menu and promotions?

Yes, possessing strong product and menu knowledge is important, as you will be responsible for describing promotions and suggestively selling while seating guests.

What should I do if I have special needs for a guest?

You should determine and provide for any special needs of guests to ensure their dining experience is pleasant and accommodating.

Is training provided for this position?

Yes, all new hires must pass required tests and training requirements for the position.