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Dental Receptionist

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Dental Care Alliance

27d ago

  • Job
    Full-time
    Junior Level

AI generated summary

  • You need 1 year of dental office experience, knowledge of HMO/PPO insurance, phone handling skills, and exceptional customer service abilities.
  • You will greet patients, manage appointments, handle phone calls, respond to inquiries, maintain patient records, process payments, and ensure a welcoming atmosphere in the waiting area.

Requirements

  • 1 year of Experience working in a dental office environment
  • Knowledge of insurance plans (HMO/PPO), is a plus
  • Experience answering telephone
  • Must have exceptional customer service skills

Responsibilities

  • The Receptionist is the first line of customer service for all patients and visitors entering our office.
  • They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls.
  • They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voice-mail on a daily basis
  • Maintain a clean and friendly waiting area for patients

FAQs

What are the working hours for the Dental Receptionist position?

The working hours are Monday from 8:45 am to 5 pm, Tuesday to Thursday from 7:45 am to 5 pm, and Friday from 7:45 am to 2 pm.

Is dental experience required for this position?

Yes, candidates are required to have at least 1 year of experience working in a dental office environment.

What type of skills are essential for this role?

Candidates should have exceptional customer service skills, strong communication skills, and the ability to multi-task, prioritize, and follow up.

What kind of benefits does Dental One Associates offer?

The position offers a competitive salary along with benefits, although specific details are not listed.

Will the Dental Receptionist be responsible for handling phone calls?

Yes, the Receptionist will be responsible for answering telephones and responding to patient questions and concerns.

Is knowledge of insurance plans necessary for this position?

While it's not mandatory, knowledge of insurance plans (HMO/PPO) is considered a plus.

What is the primary role of the Dental Receptionist?

The Dental Receptionist serves as the first line of customer service, greeting patients, scheduling appointments, and managing patient inquiries and needs.

Does the company have a policy regarding diversity and equal opportunity?

Yes, Dental One Associates celebrates differences and is proud to be an equal opportunity workplace, ensuring no unlawful discrimination occurs based on various protected categories.

Is there a requirement for maintaining a clean waiting area?

Yes, the Receptionist is responsible for maintaining a clean and friendly waiting area for patients.

How frequently should the voice-mail be checked?

The Receptionist is expected to check the voice-mail on a daily basis.

Dental Care Alliance

Science & Healthcare
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

As one of the country’s largest dental support organizations, we have more than 400 affiliated dental practices in 23 states. Founded in 1991 and headquartered in Sarasota, FL, Dental Care Alliance supports more than 400 affiliated dental practices in 22 states, making it one of the largest multi-branded dental support organizations in the country. DCA-affiliated practices provide a full suite of dental services, including general dentistry, hygiene, pediatric dentistry, orthodontics, endodontics, periodontics and oral surgery. Our platform is powerful and cultivates lasting relationships. Experienced, licensed Clinical Directors ensure superior standards of care, and our affiliated dentists share our commitment to practicing with honesty, integrity and compassion. The future is now. We’re committed to continually advancing our offices and clinical teams through ongoing training and access to the latest advancements in treatment and equipment. We provide the support necessary to allow our providers to focus on the one thing that matters most: the patients. We invest in our practices and our teams to empower them to stay focused and committed to quality care. Just as each tooth has a counterpart and a strong support system, we are a team working together toward the common goal of providing patients with an exceptional dental experience. Teamwork is what makes a smile, and it’s how we work. It’s always been our philosophy that happy dentists equal healthy smiles. Our model is optimized for growth. Our mission is superior, streamlined, patient-focused dental care.