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Dental Receptionist @ Advanced Dental Care - Clearwater

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You should be proficient in dental software, have excellent communication skills, multitask well, be detail-oriented, a team player, and ideally have knowledge of dental insurance.
  • You will greet patients, manage appointments, verify insurance, handle calls, assist with inquiries, maintain a clean waiting area, and ensure exceptional customer service throughout the day.

Requirements

  • Skills:
  • Proficient in using dental software systems a plus.
  • Excellent communication skills, both verbal and written
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Detail-oriented with exceptional organizational skills
  • Must be a team player
  • Dental Insurance knowledge and verification a plus
  • Dental Insurance experience a plus

Responsibilities

  • The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Verify insurance coverage and assist patients with insurance-related inquiries
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voice-mail on a daily basis
  • Maintain a clean and friendly waiting area for patients

FAQs

What are the main responsibilities of a Dental Receptionist at Advanced Dental Care - Clearwater?

The main responsibilities include greeting and checking in patients, scheduling appointments, answering phone calls, verifying insurance coverage, maintaining an organized appointment book, and ensuring a clean and friendly waiting area.

Is prior dental or medical administrative experience required for this position?

While it is preferred, prior dental or medical administrative experience is not strictly required, but experience in similar administrative support roles is beneficial.

What software skills are necessary for this role?

Proficiency in using dental software systems is a plus, along with excellent communication skills, both verbal and written.

Are there any specific qualifications or skills needed for this position?

Candidates should be detail-oriented, organized, able to multitask, a team player, and possess knowledge of dental insurance verification, which is also considered a plus.

What is the work environment like at Advanced Dental Care - Clearwater?

The work environment is fast-paced and requires a strong focus on customer service to ensure patients receive the best possible care.

Will I have the opportunity to interact with patients in this role?

Yes, as a Dental Receptionist, you will be the first line of customer service and will interact with patients frequently.

Are there opportunities for professional development within the company?

While the job description doesn't specify, many dental offices offer opportunities for training and development, especially in software and insurance knowledge.

What does the office do to maintain a positive patient experience?

The office emphasizes exceptional customer service and a friendly, clean waiting area to enhance the overall experience for patients.

How does the office handle patient inquiries regarding insurance?

The Dental Receptionist will verify insurance coverage and assist patients with any insurance-related questions as part of their responsibilities.

How can I apply for the Dental Receptionist position?

Interested candidates can submit their application through the Advanced Dental Care career portal or reach out directly to the Clearwater office for more information.

Science & Healthcare
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

As one of the country’s largest dental support organizations, we have more than 400 affiliated dental practices in 23 states. Founded in 1991 and headquartered in Sarasota, FL, Dental Care Alliance supports more than 400 affiliated dental practices in 22 states, making it one of the largest multi-branded dental support organizations in the country. DCA-affiliated practices provide a full suite of dental services, including general dentistry, hygiene, pediatric dentistry, orthodontics, endodontics, periodontics and oral surgery. Our platform is powerful and cultivates lasting relationships. Experienced, licensed Clinical Directors ensure superior standards of care, and our affiliated dentists share our commitment to practicing with honesty, integrity and compassion. The future is now. We’re committed to continually advancing our offices and clinical teams through ongoing training and access to the latest advancements in treatment and equipment. We provide the support necessary to allow our providers to focus on the one thing that matters most: the patients. We invest in our practices and our teams to empower them to stay focused and committed to quality care. Just as each tooth has a counterpart and a strong support system, we are a team working together toward the common goal of providing patients with an exceptional dental experience. Teamwork is what makes a smile, and it’s how we work. It’s always been our philosophy that happy dentists equal healthy smiles. Our model is optimized for growth. Our mission is superior, streamlined, patient-focused dental care.